Service Quality Officer

2 weeks ago

London, Greater London, United Kingdom Brackenberry Full time

We are partnering with a Local Authority in Islington to assist with the appointment of a Service Quality Officer on a 3-month contract, likely to be extended at the client's discretion. Please submit your CV for consideration.

Compensation: £ per Hour

Responsibilities:

  • To monitor standards through regular and ad hoc estate inspections, taking appropriate remedial action on problems encountered.
  • To assist in the induction and ongoing training of caretakers and undertake regular on-site assessments of caretakers to ensure that cleaning techniques are always consistent with best practice.
  • To assist in the facilitating and testing of new cleaning equipment associated with new or existing tasks.
  • To assist in the collection of data and production of regular reports on all aspects of the estate service and service recharges as required.
  • To identify and report communal repairs, including the reporting of emergency/urgent repairs and post-inspecting to ensure quality.

Qualifications:

  • Substantial proven experience of providing advice and practical assistance to the public in the social housing field.
  • Experience of working in and delivering services to a multicultural community.
  • Experience of identifying and ordering repairs.

Requirements:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.
  • This role requires an enhanced DBS.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. Unless otherwise stated, all of our roles are temporary, though assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1337283

Remote Work: No

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