Service Quality Officer

2 days ago


London, Greater London, United Kingdom Brackenberry Full time

Job Summary:

We are seeking a highly skilled Service Quality Officer to join our team at Brackenberry Ltd. The successful candidate will work closely with a Local Authority in Islington to ensure the highest standards of estate management.

Key Responsibilities:

  • Monitor and maintain estate standards through regular inspections and take corrective action as necessary.
  • Assist in the induction and ongoing training of caretakers and conduct regular site assessments to ensure best practice cleaning techniques.
  • Facilitate and test new cleaning equipment associated with new or existing tasks.
  • Collect and analyze data to produce regular reports on estate services and service recharges.
  • Identify and report communal repairs, including emergency and urgent repairs, and conduct quality inspections.

Requirements:

  • Substantial experience in providing advice and practical assistance to the public in the social housing sector.
  • Experience working in and delivering services to a multicultural community.
  • Experience identifying and ordering repairs.

Important Notes:

  • The successful candidate must be available to start immediately or at short notice.
  • The candidate must have the right to work in the UK.
  • This role requires an enhanced DBS check.

About Brackenberry Ltd:

Brackenberry Ltd is an Employment Business committed to equality in the workplace and is an equal opportunities employer. We work with a range of clients to provide temporary and permanent staffing solutions.



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