Quality Assurance Officer

1 month ago

London, Greater London, United Kingdom Hales Home Care Full time

Hales Homecare is looking for a Quality Care Officer / Care Quality Assurance Officer / Quality Assessment Officer in Rotherham.


The Quality Assurance Officer will work within the operational team to ensure that care and support is being delivered to an exceptionally high standard, across the locality that the branch operates in.


As our Quality Assurance Officer , you will work closely with the Registered Manager in preparing detailed care assessments and daily routines, auditing the branch against the fundamental standards within the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements within contractual frameworks and that of Hales Homecare's own policies.


The ideal candidate will possess previous experience in a care setting, ideally hold Level 2 or 3 in Health and Social care or similar, a Care Certificate, have good verbal and written communication skills, competent IT use and hold a valid driving licence.


Responsibilities include:
Assessing the care and support needs of new service users and creating person centred information to support care delivery
Reviewing the care and support needs of existing service users
Maintaining detailed and accurate records on our digital care management systems
Creating detailed daily routines and risk assessment to support care workers in their duties
Supporting the families of service users and acting as a conduit for information and guidance
Supporting the investigation of care concerns when necessary and completing reports and notifications as required
Ensuring the implementation and delivery of the Quality Assurance framework through an agreed programme of audit activity
Undertaking audits as directed by the Registered Manager utilising the approved auditing tools
Analysing audit data and prepare written reports on the audit findings when required
Identifying hotspots within your locality and carry out planned & responsive spot checks on staff in the community as the business dictates, which may on occasion be outside of normal office 9-5 office hours
Working with individual staff members in addressing any development needs in working practices through a supportive and mentoring approach

The role of Quality Assurance Officer will also involve delivering care to our service users as well as potentially supporting on-call duties as and when required.

Pay and Benefits


Competitive salary, holidays of up to 31 days per year, performance-related bonus, pension & life insurance, access to a whole host of discounts and benefits, FREE Blue Light Card, and a fantastic career development opportunity.

If you are looking to progress to the next step in your Care career and a secure place to work, we would love to hear from you

Due to the high level of response we receive, if you have not heard within 7 days please assume your application has not been successful.


Job Type:
Full-time

Benefits:
Company pension
Cycle to work scheme
Employee mentoring programme
Free parking
Health & wellbeing programme
Referral programme
Store discount

Schedule:
Monday to Friday

Application question(s):
Do you have access to your own vehicle?

Experience:
Home care: 1 year (preferred)

Licence/Certification:
Driving Licence (required)

Work authorisation:
United Kingdom (required)

Work Location:
In person

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