Quality Assurance Manager

3 weeks ago

London, Greater London, United Kingdom Ministry of Defence Full time

Job Overview

As a vital member of the Quality, Safety Assurance & Governance (QSA&G) team, you will play a key role in assisting the SEO Business Improvement Manager (BIM) with the effective implementation of internal compliance and ongoing enhancement initiatives. Your responsibilities will align with UK regulations, MOD policies, and standards to facilitate the achievement of MODSAP strategic goals.

Reporting directly to the SEO BIM, your primary focus will be on the efficient assurance and oversight (A&M) of processes, procedures, and compliance for MODSAP Project Teams in accordance with the Internal Assurance Monitoring Plan (IAMP). This will involve maintaining ISO9001 Lead Auditor credentials to fulfill the duties of an Internal Assurance Manager (IAM) within the QSA&G Team. You will also have delegated responsibilities from the Assistant Head of QSA&G to coordinate and lead the Internal Auditing Monitoring System (IAMS) within MODSAP in accordance with JSP 940 and the Internal Assurance Manual, as well as manage the MODSAP Business Guidance (MBG) internal policy documents and oversee the coordination and reporting of all internal assurance audits.

In addition, you will support the SEO Business Improvement Manager in upholding and coordinating Governance, Assurance, and Improvement (GAI) organizational requirements as outlined in JSP 940.

The ideal candidate will possess extensive experience and expertise, demonstrating a proven history of managing assurance within an effective Quality Management System (QMS). A solid understanding of the benefits of Continuous Improvement (CI) and fostering a safety and quality culture throughout the organization is essential.

This role operates within an Air and Naval engineering context, providing regular interaction with senior civilian and military personnel. Strong communication skills to effectively engage with both civilian and military staff at various levels are crucial.

While this position is based in London, team members and responsibilities are also distributed across various locations, which may involve flexible working arrangements and occasional international travel, while benefiting from regular in-person communication with the QSA&G Team Lead.

It is preferable for candidates to be qualified or willing to work towards becoming a recognized ISO 9001 Lead Auditor.

This position entails a commitment of 37 hours per week.

Key Responsibilities

The responsibilities of the MODSAP IAM HEO include, but are not limited to:

1. Internal Assurance – Primary Role
a. Management of the Internal Assurance Manual.
b. Coordinate and lead a comprehensive internal assurance audit schedule by conducting quality audits of the Programmes Teams in line with the QSA&G audit plan and Internal Assurance Manual.
c. Raise and track Internal Quality Occurrence Reports and Observations stemming from IAMS activities.
d. Oversee the coordination, updating, and maintenance of MODSAP Internal audit schedules.
e. Organize the review cycle for the MODSAP Business Guidance document set, ensuring the review, publication, and updating of associated databases and Intranet access systems.
f. Represent MODSAP at Quarterly QACG Policy meetings and other necessary gatherings.
g. Maintain and update QA policy documents and QA reporting within MODSAP.
h. Coordinate training across the QSA&G and iGQAR teams, ensuring an up-to-date training records database.

2. Deputizing for the Business Improvement Manager – Secondary Role
a. Assist in being the focal point within MODSAP for Business and Continuous Improvement, engaging with staff and Line Managers to facilitate the realization of business improvement benefits across the MODSAP enterprise.

3. Line Management: As a Line Manager (LM)
a. Responsible for direct line management duties for Corporate Support Team-6 E1.
b. Manage your team in accordance with MODGov Line managers, Wellbeing, HR Policy, Development, and Inclusion checklist.
c. Ensure all MODSAP line management, governance, and reporting checks are conducted.

4. Additional Responsibilities
a. Provide clear and concise reports to identified stakeholders covering Internal A&M activities, including emerging issues and risks.
b. Develop and maintain trusted working relationships with MODSAP colleagues regarding IA matters.
c. Offer resilience and support to other MODSAP QSA&G team roles both within the UK and internationally when requested.

Person Specification

Essential:

The successful candidate must be experienced, skilled, and capable of managing an internal assurance system. A thorough understanding and maintenance of an organizational QMS is required. Willingness to travel across the MODSAP estate is essential. Basic IT skills and proficiency in MS Office, Word, Excel, and spreadsheets are necessary. A clear understanding of the advantages of CI and the promotion of a positive Safety & Quality culture is needed, along with risk management and excellent communication skills.

Desirable:

Familiarity with a Safety Management System.

Qualifications:

ISO 9001 Internal Auditor.

Behaviors:

We will assess you against these behaviors during the selection process:
- Leadership
- Managing a Quality Service
- Communicating and Influencing
- Working Together

Technical Skills:

We will assess you against these technical skills during the selection process:
- Implementation and management of an internal Quality Management System

Benefits:

Alongside your salary, the Ministry of Defence contributes towards your membership in the Civil Service Defined Benefit Pension scheme. Additional benefits include:
- Tailored learning and development opportunities
- Flexible working options
- A culture that encourages inclusion and diversity
- An average employer contribution of 27%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in the office, subject to capacity and any required workplace adjustments. Attendance at other locations for official business will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder.

Please note that the post does not offer relocation expenses.

External recruits who join the MOD and are new to the Civil Service will be subject to a six-month probation period.

Expenses incurred for travel to interviews will not be reimbursed.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff, which includes educating them on the benefits of not smoking and protecting them from the harmful effects of second-hand smoke.

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous.

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