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Quality Assurance Officer
2 months ago
About the Role:
Nelsons, a leading manufacturer of natural healthcare products, is seeking a Quality Assurance Officer to ensure compliance across daily operations and services requiring Quality Assurance (QA) involvement.
Key Responsibilities:
- Provide QA support for production activities, Warehousing, and Quality Control departments, ensuring Good Manufacturing Practice (GMP) compliance with Good Practice (GxP) guidelines and regulatory requirements.
- Review batch documentation, Certificates of Analysis (CofA's), and laboratory testing results to support deposition decisions and product release.
- Support production Team leaders in achieving GMP compliance excellence and promote Quality Culture within the business.
- Manage customer complaints, investigating product quality issues, escalating where necessary, and implementing corrective actions in compliance with worldwide regulatory requirements.
- Oversee and maintain the Quality Management System (QMS), ensuring compliance with cGMP standards and regulatory updates.
- Manage and facilitate the closure of CAPA, Change Controls, Deviations, and Customer Complaints promptly and effectively.
- Develop, approve, and update Standard Operating Procedures (SOPs) and production operating manuals to ensure adherence to quality standards.
- Coordinate investigations and resolutions of change controls, deviations, customer complaints, and QIRs, collaborating with relevant departments and providing necessary reports and recommendations.
- Analyse and trend customer complaints, preparing data and KPIs for management review to escalate adverse trends and drive continuous improvement.
- Lead improvement projects across the site to enhance quality compliance and assist in monitoring quality performance through Quality KPIs across the business.
Requirements:
- Knowledge or practical experience of GMP.
- Good knowledge of Quality Control Laboratory techniques, necessary for review.
- Numerical, analytical, and investigative skills.
- Strong interpersonal and communication skills.
What We Offer:
- Annual bonus.
- 25 days holiday per year PLUS Christmas shut down.
- Free products and staff discounts.
- 3pm Friday finishes ALL YEAR ROUND.
- Hybrid and flexible working.
- Paid days off to volunteer for some awesome charities.
- Cycle to work scheme.
About Us:
Nelsons is an organisation committed to equity, inclusion, and diversity to drive our business results and create a better future for our employees, global consumers, partners, and communities.
