Application Support Coordinator
3 weeks ago
Job Title
Application Maintenance CoordinatorLocation
Asda HouseEmployment Type
Full timeContract Type
PermanentHours Per Week
37.5Salary
Competitive salary plus benefits.
Category
End User SupportKey Responsibilities
- Oversee supplier performance in accordance with established contractual SLAs, gather performance metrics, and investigate any discrepancies.
- Conduct regular evaluations with third-party suppliers and engage in Contract and SLA risk assessments.
- Represent the suppliers and applications managed by the team during routine service reviews and incident analysis meetings.
- Generate clear and precise reports on supplier performance, emphasizing necessary service enhancement actions.
- Facilitate the resolution of critical issues by coordinating with other Asda teams and external partners.
- Address problems through the appropriate channels and escalate matters to the Applications Maintenance Manager/Senior Apps Dev Manager as needed.
- Serve as the intermediary between Technology Service or George business and the third-party supplier for operational challenges.
- Utilize and maintain the supplier management information system.
- Maintain a short-term perspective on key business operations and ensure plans are established to uphold operational stability.
- Contribute to product roadmaps.
- Comprehend product roadmaps and sunset timelines, perform capacity assessments, and coordinate testing plans for platform resilience when applicable.
- Monitor and report on system capacity to implement archiving and purging practices regularly, ensuring system performance while adhering to defined business rules and legal compliance.
Work Where it Works
Our hybrid working model allows you the flexibility to choose your most effective work environment. This offers a blend of remote work and office presence that suits you and your team best.
You will also receive an excellent benefits package, including:
- Discretionary company bonus
- Company pension up to 7% matched
- 10% colleague discount, free parking, and various additional rewards.
We encourage all colleagues to bring their authentic selves to work every day. In essence, we want our colleagues to take pride in being part of Asda and in being themselves.
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Application Support Coordinator
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