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Application Support Specialist

2 months ago


Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time
About the Role

We are seeking a highly skilled Application Support Analyst to join our team at Head Resourcing. As a key member of our support team, you will be responsible for providing expert technical assistance to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and remote access
  • Investigate and resolve complex technical issues related to software applications and systems
  • Collaborate with internal stakeholders to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base articles
Requirements
  • Proven experience in application support and technical troubleshooting
  • Strong knowledge of software applications and systems
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A competitive salary of up to £65,000
  • A hybrid working arrangement with the option to work from home or in our Edinburgh or London offices
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment