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Application Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full time
About the Role

Head Resourcing Ltd is seeking a highly skilled Application Support Specialist to join their dynamic IT Operations team. As a key member of the team, you will be responsible for ensuring the seamless performance of the company's core applications, including Oracle Products, a Document Management System, Managed File Transfer Integration, and their CRM.

Key Responsibilities
  • Administer multiple core application platforms through cutting-edge configuration, database management, parameterisation, and scripting.
  • Work closely with stakeholders and change teams to shape requirements for core platform change requests, conducting impactful analysis and design.
  • Design and implement robust solutions that enhance performance, supportability, security, and resilience.
  • Provide top-notch 1st and 2nd line application support to colleagues, offering functional subject matter expertise and internal consultancy.
  • Oversee third-party IT suppliers, including hosting and managed service partners, ensuring top-tier service delivery.
  • Manage core application configuration and environments with precision.
  • Support the operation of key IT controls, including role-based access control and release management.
  • Participate in daily batch operations and regular security patching, showcasing your dedication even outside of standard working hours.
Requirements
  • Familiarity with core banking platforms.
  • Proficiency in SQL with experience in database design and managing large data sets.
  • Excellent knowledge of Oracle applications, databases, and tools (including PL/SQL) is beneficial.
  • Experience with service delivery frameworks such as ITIL.
  • Design and implementation experience in database, middleware, and API.
  • Strong understanding of software architecture principles and design patterns.
  • Be a team player with a focus on quality to ensure team success.