Application Support Coordinator

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Asda Stores Ltd Full time

Job Title

Application Maintenance Coordinator

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

End User Support

Key Responsibilities

  • Oversee supplier performance in accordance with established contractual SLAs, gather performance metrics, and investigate any discrepancies.
  • Conduct regular evaluations with third-party suppliers and engage in risk assessments related to Contracts and SLAs.
  • Represent the suppliers and applications managed by the team during routine service and incident review meetings.
  • Generate clear and precise reports on supplier performance, emphasizing necessary service enhancement actions.
  • Facilitate the resolution of critical issues by coordinating with other Asda teams and external partners.
  • Address problems through the appropriate channels and escalate matters to the Applications Maintenance Manager or Senior Applications Development Manager as needed.
  • Act as a liaison between Technology Services or George business and third-party suppliers for operational concerns.
  • Utilize and maintain the supplier management information system.
  • Maintain a short-term perspective on key business activities, ensuring operational stability plans are in place.
  • Contribute to product roadmaps.
  • Comprehend product roadmaps and sunset timelines, perform capacity assessments, and coordinate testing plans for platform resilience when applicable.
  • Monitor and report on system capacity, applying archiving and purging principles regularly to ensure optimal system performance while adhering to defined business rules and legal compliance.

Work Where it Works

Our hybrid working model allows you the flexibility to choose your most effective work environment, whether at home or in an office setting that suits you and your team best. You will also receive an excellent benefits package, including:

  • Discretionary company bonus
  • Company pension up to 7% matched
  • 10% colleague discount, free parking, and various additional rewards.

We encourage all colleagues to bring their authentic selves to work every day. We aspire for our team members to take pride in being part of Asda and in their individuality.



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