Brand Liaison Officer

12 hours ago


Lincoln, Lincolnshire, United Kingdom Michael Page (UK) Full time
About Our Client

This client is a well-established social housing contractor with a strong presence across the UK. They deliver high-quality customer service and work on a wide range of repairs and maintenance contracts, including voids and planned maintenance projects.

Key Responsibilities
  • Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
  • Manage the customer/resident journey while following the client and company engagement procedures.
  • Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community, and the Customer Care Department.
  • Carry out choice events, consultation events, and individual consultations with residents regarding future work.
  • Conduct resident inductions to the client and the CLO/RLO process, scope of works, property, and personal belongings condition surveys, including photographs for evidence.
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate.
  • Agree access arrangements with the resident and book appointments to enable work to their home.
  • Organize and provide support needs, including packing boxes, dust sheets, storage, and other facilities as required and agreed.
What's on Offer

In return, this client can offer a competitive salary, a company vehicle, the chance for career progression and development, and the opportunity to join a growing and developing business.



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