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Brand Liaison Officer

2 months ago

Lincoln, Lincolnshire, United Kingdom Michael Page (UK) Full time

About Our Client

Our client is a leading provider of social housing services, delivering high-quality repairs and maintenance contracts across the UK. They work closely with local authorities, councils, and housing associations to ensure excellent customer service and satisfaction.

Key Responsibilities

  • Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
  • Manage the customer/resident journey while following the client and company engagement procedures.
  • Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community, and the Customer Care Department.
  • Carry out choice events, consultation events, and individual consultations with residents regarding future work.
  • Conduct individual resident inductions to both the client and the CLO/RLO process, scope of works, property, and personal belongings condition surveys, inclusive of photographs for evidence.
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate.
  • Agree access arrangements with the resident and book appointments to enable the work to their home.
  • Organize and provide support needs: packing boxes, dust sheets, storage, and other facilities as required and agreed.

    Requirements

    Experience within the construction/social housing sector is essential.

    What We Offer

    In return, our client can offer a competitive salary, company vehicle, opportunities for career progression and development, and the chance to join a growing and developing business.