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Student Support Coordinator
2 months ago
About the Role
The University of the West of Scotland is seeking a highly motivated and customer-focused individual to join our London Hub team as a Student Support Coordinator. This exciting opportunity will enable you to make a real difference in the lives of our students, providing exceptional support and guidance to ensure their academic success.
Key Responsibilities
- Utilize a range of communication methods, including face-to-face, phone, chat, and email, to provide a responsive and customer-focused service to students.
- Assist in the production of reports for senior management to ensure that university processes and procedures are effective and efficient.
- Use initiative and autonomy to provide day-to-day support and information to students, responding proactively to non-routine, sensitive, or complex customer enquiries.
- Organize and prepare resources for students on behalf of the university, such as letters and requested information.
- Consistently meet and strive to exceed key performance indicators (KPIs) related to response times, resolution rates, student satisfaction, and other service metrics.
Requirements
- School, college, or university qualifications.
- Excellent customer service or student service experience, with a strong commitment to delivering high-quality customer service.
- Ability to work in a helpdesk-style role and perform tasks with customer service or workflow-style customer systems.
- Demonstrate a positive and enthusiastic attitude, with a friendly and professional demeanor.
About Us
The University of the West of Scotland is a leading provider of undergraduate, postgraduate, and research degree education, with a strong commitment to delivering high-quality teaching and research. Our London Campus is an exciting and vibrant place to work and study, offering flexible technology-rich working and learning spaces with panoramic views of the city.
We offer a competitive benefits package, including 24 days of annual leave, a defined benefit contribution pension scheme, and access to a range of health and wellbeing resources. If you are a motivated and customer-focused individual who is passionate about delivering exceptional student support, we encourage you to apply for this exciting opportunity.
