Business Development Manager

2 weeks ago

Colchester, Essex, United Kingdom haart Full time

About the Role

We are seeking a highly motivated and experienced Business Development Manager to lead a team of up to 10 Personal Move Assistants at our Head Office. This role involves driving sales growth, managing team performance, and ensuring exceptional customer service.

Main Responsibilities

  • Achieve team KPI targets by securing new business opportunities through proactive customer engagement and relationship building.
  • Enhance team performance through targeted training and development, ensuring they have the skills and knowledge to excel in their roles.
  • Drive the sales process, ensuring business growth and client retention through effective sales strategies and tactics.
  • Represent and promote the company's brand values and core beliefs, ensuring a consistent and positive brand image.
  • Ensure timely completion of administrative tasks for regional branches, maintaining accurate records and reports.
  • Operate within company standards, policies, and systems, ensuring compliance and adherence to best practices.
  • Build and maintain relationships with branch managers and regional teams, fostering a collaborative and supportive work environment.
  • Conduct regular 1:1s, performance reviews, and return-to-work meetings, providing feedback and coaching to team members.
  • Deliver new starter inductions and act as a role model for the team, demonstrating the company's values and expectations.

Key Skills and Experience

  • Strong leadership and teamwork skills, with the ability to create a positive and productive work environment.
  • Exceptional customer service skills, with a focus on delivering exceptional experiences and exceeding customer expectations.
  • Results-focused with a strong drive for business success, with a proven track record of achieving sales targets and growth.
  • Commercially aware and follows company standards and procedures, with a deep understanding of the sales process and customer needs.
  • Embraces responsibility, accountability, and demonstrates professionalism in all aspects of the role.
  • Effective decision-making and problem-solving skills, with the ability to analyze complex situations and develop creative solutions.
  • Initiative and innovative thinking, with a willingness to take calculated risks and try new approaches.
  • Commitment to personal and professional development, with a focus on continuous learning and improvement.
  • Strong communication skills and the ability to build trusting relationships with customers, colleagues, and stakeholders.
  • Demonstrates role model behaviours with excellent attendance and timekeeping, setting a positive example for the team.

What We Offer

  • Competitive basic salary between £25,000-£27,000 per annum.
  • Uncapped 10% commission override on team's performance, providing a clear incentive for sales growth and success.
  • Inclusion in the company Elevate scheme, offering opportunities for professional development and career advancement.
  • Comprehensive training from day one, with ongoing coaching and development to ensure success in the role.

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