Administrative Support Specialist
3 weeks ago
About The Role
OverviewOur Motor Finance Administrative Support Team is seeking an individual with a strong background in customer service who can approach tasks with precision and care. Are you the right fit? Do you possess outstanding organizational, communication, and administrative abilities?
Role Purpose
In this position, you will be tasked with the efficient processing of all loan disbursements, new introducer applications, and requests directed to the Business Support sector. Your role is crucial in upholding the department's high standards of customer service and ensuring consistent communication with our business introducers. You should demonstrate excellent administrative, communication, and organizational skills, with a keen eye for detail and accuracy.
This role may require working during non-standard hours across a 6-day schedule. Key Responsibilities Understand and contribute to the objectives of the business area Meet personal targets set by the Business Support Manager Provide administrative and processing assistance to Underwriters regarding new business applications Verify and validate all documentation related to agreements and vehicles for application payouts, conducting all necessary pre-completion checks, including fraud prevention and anti-money laundering measures prior to fund release Adhere to credit policies and lending guidelines consistently
Maintain high accuracy levels in data entry by achieving expected call and file audit scores Effectively manage incoming inquiries related to new lending Ensure all tasks are completed within agreed timelines and service standards by maintaining high productivity and team collaboration Engage in meetings with open and constructive communication Attend training sessions identified for personal and professional development Build and maintain professional relationships with external service providers, introducers, and internal stakeholders Uphold and embody the values of Paragon
About You
Required Skills Prior experience in a customer service and administrative role Knowledge of current regulatory and compliance standards Strong attention to detail Ability to work collaboratively within a team and independently Clear and concise communication skills across all levels Proficient in computer applications, particularly MS Office Qualifications and ExperienceEssential prior experience in customer service and administrative functions.
Working Hours
37.5 hours per week on a rotating schedule, Monday to Thursday from 8:30 AM to 7:00 PM, and Friday from 8:30 AM to 6:00 PM (with a one-hour lunch break). Additionally, you may be required to work one Saturday every six weeks from 10:00 AM to 5:00 PM.
About Us
Paragon Benefits
Generous vacation allowance, including a day off for your birthday Paid community service opportunities Company-wide profit-sharing bonuses Pension scheme with contributions up to 10% of your annual salary Life insurance and personal accident coverageFlexibility
We encourage flexible working arrangements to help you achieve a better work-life balance. Our hybrid working model allows you to split your time between the office and home.
Inclusivity
We embrace diversity and prioritize inclusion. We want you to bring your authentic self to work. An inclusive workplace benefits everyone, our customers, and our business. Our Equality, Diversity, and Inclusion Network meets regularly to address challenges and share experiences to foster a more equitable and diverse environment.
Employee Voice
We value your opinions, and our People Forum along with regular employee surveys ensure your voice is heard and can influence our future direction.
Wellbeing
We provide various support options to help you maintain your wellbeing, including a free Employee Assistance Programme and access to our qualified Wellbeing team.
Development
We are committed to your growth. As an Investors in People employer, we will support you in reaching your potential by creating a personalized development plan with your manager.
Join Us
Our employees often highlight that the best aspect of working at Paragon is the people. If you are looking for a dynamic and friendly team with strong values to help you advance your career, we encourage you to consider joining us.
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