Administrative Support Specialist
3 weeks ago
About The Role
Brief OverviewOur Motor Finance Administrative Support Team is seeking an individual with a strong background in customer service who can approach tasks with precision and diligence. Are you that individual? Do you possess outstanding organizational, communication, and administrative skills?
Role Objectives
You will play a crucial role in ensuring the prompt processing of all loan disbursements, new introducer applications, and requests directed to the Administrative Support division. Your commitment to maintaining the department's high standards of customer service and consistent communication with our business introducers will be essential. You should have excellent organizational, communication, and administrative capabilities, with a keen eye for detail and the ability to work methodically.
The role may require working some irregular hours on a 6-day schedule. Key Responsibilities Understand and contribute to achieving the objectives of the business area Meet personal targets set by the Administrative Support Manager Provide processing and administrative assistance to the Underwriters regarding new business application processing Review and validate agreements and vehicle documentation for all application disbursements, performing all pre-disbursement checks, including fraud prevention and anti-money laundering measures prior to fund release Adhere to credit policies and lending guidelines at all times
Ensure data entry is performed with a high level of accuracy by meeting expected call and file audit standards Effectively manage incoming new lending inquiries Ensure all tasks are completed within agreed deadlines and service standards while maintaining high productivity and team collaboration Participate in meetings with open and constructive communication Attend training sessions identified for personal and role development Build and maintain professional relationships with external service providers, introducers, and internal stakeholders Be aware of and adhere to Paragon's corporate values
About You
Required Skills Prior experience in a customer service and administrative role Understanding of all relevant regulatory and compliance requirements Strong attention to detail Ability to work collaboratively within a team and independently Clear and concise communication skills at all levels Proficient in MS Office applications Qualifications and ExperienceEssential experience in a customer service and administrative environment.
Working Hours
37.5 hours per week on a rota basis, with shifts scheduled from Monday to Thursday, 8:30 AM to 7:00 PM, and Friday 8:30 AM to 6:00 PM (with a one-hour lunch break). Additionally, you may be required to work one Saturday every six weeks, from 10:00 AM to 5:00 PM.
About Us
Paragon Benefits
Generous holiday entitlement, including a day off for your birthday Paid community volunteering opportunities Company-wide profit-sharing bonus Pension scheme with contributions up to 10% of your annual salary Life assurance and personal accident coverageFlexibility
We promote a flexible approach to work, allowing you to achieve a better work-life balance. Our hybrid working model enables you to split your time between the office and home.
Inclusivity
We embrace diversity and prioritize inclusion. We encourage you to bring your authentic self to work. An inclusive workplace benefits everyone, enhances customer relations, and strengthens our business. Our Equality, Diversity, and Inclusion Network meets regularly to address challenges, share experiences, and develop ideas for a more equitable and diverse workplace.
Voice
We value your opinions, with our People Forum and regular employee surveys ensuring that your voice can influence our future direction.
Wellbeing
We provide various support options to help you maintain your wellbeing, including a free Employee Assistance Programme and access to our qualified Wellbeing team, who can connect you with necessary resources to enhance your quality of life.
Development
We are committed to your growth and, as an Investors in People accredited employer, we will support you in reaching your potential by creating a personalized development plan with your manager.
Join Us
Our employees consistently highlight that the best aspect of working at Paragon is the people. If you are seeking a dynamic, friendly team with strong values to support your career advancement, we invite you to explore opportunities with us.
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