Security Concierge Officer

4 weeks ago


Inverness, Highland, United Kingdom Kingdom Services Group Ltd Full time

Kingdom Services Group Ltd is offering an exciting opportunity for a Security Concierge Officer to oversee operations within a student housing facility.

This role involves ensuring a safe and welcoming environment for residents, while upholding the values and policies of the institution.

We seek an individual with strong communication skills who can maintain professionalism in various situations, effectively assessing and managing circumstances in accordance with established guidelines.

Key Responsibilities:

  • Act as the first point of contact for residents and guests, providing a friendly and approachable service.
  • Assist with general inquiries and administrative tasks, including managing phone calls and responding to emails promptly.
  • Support the accommodation team with room assignments and facilitate any necessary room changes.
  • Engage in resident orientation activities, helping new students acclimate to their living environment.
  • Conduct end-of-year room inspections and manage key collection processes.

Essential Skills:

  • Understanding of the challenges faced by young adults living away from home.
  • Able to respect and accommodate diverse cultures and backgrounds.
  • Knowledge of university policies, particularly regarding student conduct and welfare.
  • Ability to listen to student concerns and provide appropriate resolutions or referrals.

Security Responsibilities:

  • Ensure visitor management aligns with institutional policies, maintaining accurate visitor logs.
  • Monitor security systems and respond to incidents as necessary, documenting actions taken.
  • Conduct regular patrols to ensure the safety and security of the premises.

Maintenance Duties:

  • Perform minor maintenance tasks as needed, including repairs and upkeep of facilities.

Qualifications:

  • Possession of a valid SIA DS Licence or application in process.
  • Strong customer service and communication skills.
  • Physical fitness and flexibility in performing various duties.
  • Professional demeanor with attention to detail.
  • Previous experience in a similar capacity is advantageous but not mandatory.
  • A comprehensive five-year employment history is required.


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