Call Centre Agent
1 week ago
**Job Summary**
Adecco is seeking a skilled Customer Service Representative to join our team in Coventry. As a Call Centre Agent, you will be the first point of contact for customers calling our organisation, taking calls that come through the helpline.
**Key Responsibilities**
- Handling first contact responses, registering new queries, and updating records on a range of IT systems
- Being trustworthy and dealing with sensitive customer information, maintaining confidentiality
- Putting our customers first, communicating in a clear, straightforward, and thoughtful way, tailoring verbal and written communications to the person being communicated with
- Forwarding on correspondence to the correct department and answering queries, when necessary
**Requirements**
- Delivering a fair and efficient service, reflecting the diversity of our customers and our people
- Working in a hybrid environment, with the option to work from home and in the office
**What We Offer**
- Competitive pay rate of £24,100pa + excellent benefits
- 25 days annual leave + all bank holidays
- Non-contributory pension (up to 12% of your salary)
- Opportunity to work for a well-known organisation in the financial services sector
**About Us**
Adecco is an Equal Opportunities Employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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