Call Centre Agent

1 week ago


Coventry, Coventry, United Kingdom Adecco Full time

**Job Summary**

Adecco is seeking a skilled Customer Service Representative to join our team in Coventry. As a Call Centre Agent, you will be the first point of contact for customers calling our organisation, taking calls that come through the helpline.

**Key Responsibilities**

  • Handling first contact responses, registering new queries, and updating records on a range of IT systems
  • Being trustworthy and dealing with sensitive customer information, maintaining confidentiality
  • Putting our customers first, communicating in a clear, straightforward, and thoughtful way, tailoring verbal and written communications to the person being communicated with
  • Forwarding on correspondence to the correct department and answering queries, when necessary

**Requirements**

  • Delivering a fair and efficient service, reflecting the diversity of our customers and our people
  • Working in a hybrid environment, with the option to work from home and in the office

**What We Offer**

  • Competitive pay rate of £24,100pa + excellent benefits
  • 25 days annual leave + all bank holidays
  • Non-contributory pension (up to 12% of your salary)
  • Opportunity to work for a well-known organisation in the financial services sector

**About Us**

Adecco is an Equal Opportunities Employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.



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