Healthcare Administrative Assistant

7 days ago

Coventry, Coventry, United Kingdom Longford Primary Care Centre Full time

Job Summary:

We are seeking a highly skilled and organized individual to join our team at Longford Primary Care Centre as a GP Receptionist. The successful candidate will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities:

  • Provide a warm and welcoming experience for patients, ensuring their needs are met and their concerns are addressed.
  • Manage patient flow, ensuring efficient and timely access to healthcare services.
  • Process patient registrations, updates, and repeat prescriptions in accordance with practice guidelines.
  • Handle incoming and outgoing correspondence, including phone calls and emails.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and data protection.
  • Collaborate with healthcare professionals to ensure seamless communication and coordination of patient care.
  • Participate in quality improvement initiatives, identifying areas for improvement and contributing to process enhancements.
  • Develop and maintain strong relationships with patients, carers, and colleagues, promoting a positive and inclusive work environment.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Commitment to ongoing learning and professional development, staying up-to-date with industry best practices and regulations.

Preferred Qualifications:

  • GCSE level or equivalent in English and Mathematics.
  • Relevant qualifications in healthcare administration or a related field.
  • Experience working in a healthcare setting, preferably in a reception or administrative role.

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