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Administrative Assistant

2 months ago

Coventry, Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

About the Role

We are seeking an experienced and skilled Administrative Assistant to join our team at Coventry and Warwickshire Partnership Trust. As an Administrative Assistant, you will play a vital role in providing administrative support to our clinicians and managers, ensuring the smooth operation of our services.

Key Responsibilities

  • Provide administrative support to clinicians and managers, including preparing documents, managing records, and coordinating meetings.
  • Develop and maintain effective relationships with colleagues, patients, and external stakeholders.
  • Manage and prioritize own workload, as well as the workload of others, to ensure efficient and effective service delivery.
  • Provide excellent customer service, responding to queries and concerns in a timely and professional manner.
  • Maintain accurate and up-to-date records, including patient information and administrative data.
  • Contribute to the development and implementation of administrative processes and procedures.

Requirements

  • Good general education, including GCSE English and Maths A-C.
  • QCF Business Administration Level 2 (or equivalent qualification/experience/willing to work towards completion).
  • QCF Customer Service Level 2 (or equivalent qualification/experience/willing to work towards completion).
  • Excellent communication and customer care skills, both written and verbal.
  • Advanced keyboard/IT skills, including Microsoft Office packages.
  • Ability to manage and prioritize own and others' workload, and use own initiative.
  • Understanding of working in a supervisory role.
  • Good organization skills and ability to multitask.
  • Good time management skills.
  • Good knowledge and understanding of reception/office procedures.
  • Ability to take and transcribe notes of meetings in a timely manner.
  • Ability to maintain relevant recording and information systems.
  • Ability to problem solve.
  • Understanding of confidentiality and ability to apply principles in everyday working practice.
  • Experience of working in a busy office/customer care environment.
  • Experience of working with a range of Microsoft Office packages.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities.
  • A chance to make a real difference in the lives of our patients and service users.