Customer Service Representative

1 week ago

Coventry, Coventry, United Kingdom Adecco Full time

Job Summary:

Adecco is seeking a skilled Customer Service Representative to join our team in Coventry. As a Call Centre Agent, you will be the first point of contact for customers calling our organisation, taking calls that come through the helpline.

Key Responsibilities:

  • Handling first contact responses, registering new queries, and updating records on a range of IT systems
  • Being trustworthy and dealing with sensitive customer information, maintaining confidentiality
  • Putting customers first, communicating clearly, straightforwardly, and thoughtfully, tailoring verbal and written communications to the individual
  • Forwarding correspondence to the correct department and answering queries when necessary

Requirements:

  • Delivering a fair and efficient service that reflects the diversity of our customers and our people
  • Working in a hybrid environment, with the option to work from home and in the office
  • Participating in ongoing training and development to improve customer service skills

What We Offer:

  • A competitive salary and benefits package, including an £800 cash allowance and employer-provided benefits such as private medical insurance and virtual GP
  • 25 days annual leave plus all bank holidays
  • A non-contributory pension scheme

About Adecco:

Adecco is a leading recruitment agency, acting as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an equal opportunities employer and are committed to diversity and inclusion in the workplace.

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