Customer Service Representative

2 days ago

Coventry, Coventry, United Kingdom Sitel Full time

Unlock Your Potential with Sitel

Are you ready to take your career to the next level? At Sitel, we're dedicated to delivering exceptional customer experiences. Our contact centre jobs offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.

About the Role

As a global leader in customer experience, we're proud to be the team behind the best experiences for leading brands. As a Customer Service Representative, you'll be dealing with a range of customer interactions, from inbound calls to emails and live chat. You'll have the opportunity to work with a variety of clients and develop your skills in a fast-paced and ever-changing environment.

What We're Looking For

  • Excellent Communication Skills: the ability to clearly and effectively communicate with customers.
  • Active Listening Skills: the ability to attentively listen to customers and understand their needs and concerns.
  • Problem-Solving Skills: the ability to quickly identify and resolve customer issues or complaints.
  • Empathy: the ability to understand and relate to the customer's perspective.
  • Patience: the ability to remain calm and composed.
  • Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
  • Sales Skills: the ability to upsell or cross-sell products or services to existing customers.
  • Positive Attitude: the ability to remain positive and upbeat even during difficult customer interactions.
  • Strong Teamwork Skills: the ability to work effectively with other agents and support teams.

What We Offer

  • Competitive Salary and benefits package.
  • Opportunities for Career Development and growth within the company.
  • Collaborative and Supportive Team Environment.
  • State-of-the-Art Technology and training to help you succeed.
  • Recognition and Rewards for outstanding performance.

About Sitel

Sitel is a global leader in customer experience, with a presence in over 40 countries. We're dedicated to delivering exceptional customer experiences and providing opportunities for our employees to grow and develop their skills.

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