Partnerships Account Lead

3 weeks ago

London, Greater London, United Kingdom Crafty Counsel Full time

ABOUT US

Welcome to Crafty Counsel, a vibrant community dedicated to in-house legal professionals, committed to fostering joy, insight, and connections within the industry.

Our commercial collaborations are vital to this mission. We partner with law firms, legal technology companies, and various entities in the legal field, assisting them in engaging with in-house lawyers through event sponsorship, content creation, market positioning, and client understanding. Many of these organizations become our esteemed "Cherished Partners," collaborating with us year-round on events, content, and thought leadership, while gaining insights into their in-house lawyer clientele.

Our event offerings include Crafty Fest, the premier gathering for in-house legal professionals in the UK, alongside several other conferences and intimate breakfast/dinner events featuring discussions and valuable content.

Beyond events, Crafty Counsel serves as a true Community, with an active online platform where members exchange vendor recommendations, career opportunities, and provide mutual support. Our network of community volunteers organizes "Crafty Locals"—small-scale meetups in various towns and cities across the UK and beyond.

As a startup, we are a close-knit team of eight full-time employees, with plans to expand by adding up to three more team members by the end of 2024. We also collaborate with a dynamic network of freelance talent, community volunteers, investors, and advisors.

THE ROLE

Reporting to the Head of Commercial, you will excel in relationship management, ensuring the success of all commercial facets of the organization, including events and content studios.

Key Responsibilities

  • Lead the renewal process, focusing on securing and upselling, with a revenue retention rate exceeding 100% year-on-year.
  • Build and nurture enduring relationships with existing clients, expanding these connections across departments, regions, and product offerings.
  • Gain a deep understanding of our partners' motivations and commercial drivers, even if you lack prior legal industry experience.
  • Oversee the seamless execution of each commercial partnership, coordinating with other functions as necessary while maintaining oversight of delivery.
  • Encourage new sales efforts, though the primary focus will be on renewals and upsells.
  • Maintain all sales pipelines and facilitate cross-functional communication as needed.
  • Engage in contract drafting and negotiation, with the ability to hand off complex negotiations to the CEO or Head of Commercial.
  • Supervise our Team EA to ensure proper filing of contracts and maintenance of internal deliverables.
  • Possess sufficient data proficiency to manage our commercial data, including HubSpot and Notion, seeking opportunities for data utilization, streamlining, automation, and visualization.
  • Keep HubSpot and Notion records current, ensuring accurate documentation of our current and prospective clients.
  • Effectively manage your schedule and prioritize tasks independently.
  • Conduct regular check-ins with key clients to ensure they derive maximum value from their partnership with us.
  • Attend select events to assist with client engagement, ensuring they benefit fully from their partnership—this may involve occasional early starts or late finishes.
  • Embrace hospitality and partner satisfaction, actively seeking ways to surprise and delight our partners.

Success Metrics

  • Contribute to achieving and exceeding revenue targets, particularly maintaining a revenue retention rate above 100%.
  • Ensure our partners continue to value and prioritize their relationship with Crafty Counsel.
  • Enable the Head of Commercial to focus on broader commercial strategies.
  • Maintain confidence in our commercial operations, ensuring they are executed to the highest standards.
  • Provide regular updates on progress towards achieving commercial goals from our existing client base.
  • Implement process efficiencies, including automation, to reduce team time on projects.
  • Offer creative ideas for enhancing partnership materials and collaborate with marketing to bring these ideas to fruition.
  • Establish strong relationships with colleagues, clients, freelancers, and the community.
  • Leave a noticeable impact on our events, projects, partnerships, and systems.
  • Demonstrate a keen interest in the legal market, particularly in legal technology, and a desire to understand this segment of our client base.

WHO YOU ARE

Essential Qualifications

  • Proven sales expertise with a minimum of 4 years in cultivating and maintaining a loyal client base.
  • Exceptional interpersonal skills, capable of effective communication with diverse stakeholders.
  • Superior written communication abilities, necessary for interactions with both the team and clients.
  • Familiarity with Google Suite and ideally experience with HubSpot, Notion, DocuSign, and LinkedIn, with a quick learning ability for new tools.
  • A proactive, solution-oriented mindset, always seeking answers and improvements.
  • A genuine commitment to exceeding client expectations, as we carefully select our partners to deepen our relationships.

Preferred Qualifications

  • Knowledge of the legal industry.
  • Experience in project management.

OUR VALUES

We hold our values in high regard: Community First, Creativity, Curiosity, Humility, Integrity, Joy, Long-Term Thinking, and Security. We look forward to discussing these values further during the interview process.

We seek a candidate whose values align with ours and who can contribute positively to our strong team culture.

WORKING ENVIRONMENT

We operate in a hybrid work model, with a central London office. This entails:

  • All team members working together in person on the first business day of the week.
  • Subsequent days are determined by each team based on business needs.
  • Regular in-office work is expected at least two additional days per week, with a preference for candidates who enjoy face-to-face interactions with the team, clients, and community.
  • Attendance at events may require early starts or late finishes on occasion.
  • Flexibility is key, allowing for remote work up to four weeks a year when events are not scheduled.
  • Annual team offsite retreats in various UK locations.

BENEFITS

  • Competitive salary up to £50k base, plus performance bonuses based on experience.
  • Annual budget of £500 for professional development, conferences, and memberships.
  • £250 annual grant for home office equipment beyond the provided laptop.
  • 25 days of annual leave, in addition to UK public holidays and personal days off for birthdays.
  • Comprehensive maternity and paternity leave policies.
  • Private medical insurance.

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