Housing Management Specialist

14 hours ago


Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

Your new role

As a Housing Needs Officer with Hays Specialist Recruitment Limited, you will be part of the Housing Management team at Birmingham City Council. Your primary responsibility will be to provide a customer-focused and consistent temporary accommodation (TA) support service. This involves delivering a high-quality TA tenancy support service that enables customers to sustain their TA tenancy and successfully move on into suitable secured accommodation.

You will also be responsible for carrying out TA floating support visits and managing TA tenancies. Additionally, you will need to travel around the city conducting home/site visits to deliver NTQs (notice to quit), carry out occupancy checks & lock changes, and deal with matters of anti-social behaviour.

What you'll need to succeed

You will need up-to-date knowledge and understanding of housing landlord and tenant policy and procedures relevant to the role. Good case management, planning, and organizing skills are also essential. An ability to undertake home/site visits and work effectively in a team environment is required.

Key responsibilities

  • Provide a customer-focused and consistent temporary accommodation (TA) support service
  • Deliver a high-quality TA tenancy support service
  • Carry out TA floating support visits and manage TA tenancies
  • Conduct home/site visits to deliver NTQs (notice to quit), carry out occupancy checks & lock changes, and deal with matters of anti-social behaviour
  • Work effectively in a team environment

Requirements

  • Up-to-date knowledge and understanding of housing landlord and tenant policy and procedures
  • Good case management, planning, and organizing skills
  • Ability to undertake home/site visits
  • Full driving licence


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