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Housing Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Kenwood Recruitment Solutions Ltd Full time

Job Title: Housing Support Specialist

Job Type: Temporary, Full-time

Company: Kenwood Recruitment Solutions Ltd

Location: West Midlands

Job Description:

We are seeking an experienced Housing Support Specialist to join our team on a temporary, full-time basis. As a Housing Support Specialist, you will be responsible for providing support to a caseload of clients with housing and tenancy-related needs.

Key Responsibilities:

  • Work with a caseload of residents, providing up to 1.5 hours of tailored support to each resident
  • Plan and deliver individualized support in accordance with support plans specific to the residents' needs and risks
  • Assist residents in adhering to the responsibilities of their licence agreement and to any specific rules of their stay
  • Promote and encourage a balanced household environment and resolve any household conflicts that may arise
  • Be aware of the risks that residents and service users pose to themselves and others and to follow the Risk Assessment and Management procedure
  • Keeping detailed support logs of all contact with residents
  • Being the first point of call for your resident
  • Deliver 1 hour of face-to-face support per week per resident
  • Ability to deliver additional telephone support and assistance
  • Dealing with complex individual problems and helping residents to solve them
  • Basic housing checks and room inspections
  • Using initiative to highlight improvements that can be made in the way the provider operates and presenting them to management
  • Competent with using IT systems and smart phones
  • Reporting to management

Requirements:

  • Must have a full UK Driver's Licence and access to own vehicle
  • Must be able to travel and work within West Midlands ULEZ areas
  • Must be able to satisfy an enhanced DBS check
  • Must have experience working with vulnerable adults for at least 1 year
  • Good written and verbal English communication skills
  • Must be very confident with the use of and learning new IT systems
  • Commitment to undertake necessary further training
  • A genuine desire to help people with a compassionate nature
  • NVQ Lv. 2 or equivalent in Health and Social Care (desirable)

Working Hours: Full-time, Monday to Friday, 9am to 5pm

Hourly Rate: £13.75 to £14.50 per hour (Umbrella)