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Housing Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking a highly skilled Housing Support Specialist to join our dynamic team at NEC Software Solutions. As a key member of our Customer Support Operations group, you will play a vital role in resolving application support issues for our Housing solution.

Key Responsibilities
  • Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
  • Understand contractual commitments and resolve incidents/problems within contracted SLAs.
  • Translate customer requirements into workarounds and solutions.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.
Requirements
  • Knowledge of Housing Management Software is Essential
  • Proven experience supporting Web Applications
  • Proficiency in SQL scripting and Housing database administration
  • Experience of delivering support to users
What We Offer
  • A competitive salary and benefits package, including an above-average pension scheme.
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects.
About Us

We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.