Infrastructure Support Specialist

6 days ago


Chippenham, Wiltshire, United Kingdom Peaple Talent Full time

Job Title: Infrastructure 2nd Line Support Engineer

Job Description:

Peaple Talent has exclusively partnered with a large technology service provider to recruit a 2nd line infrastructure support engineer with 360 skills in an MSP and multiple client setup. The ideal candidate will have a passion for technology and a desire to develop their own skillset.

Key Responsibilities:

  • Take ownership of escalated issues from the Service Desk and work closely with the Network Infrastructure team within Microsoft Gold Projects.
  • Provide 2nd Line customer-facing and remote support structure.
  • Provide internal IT support when required.
  • Helpdesk and incident management.
  • PC and server configuration.
  • Firewall configuration and troubleshooting.
  • Daily system checks, including backup monitoring and reporting.
  • Proactively and reactively deliver technical support to clients as required to meet the demands of our clients and SLAs.
  • Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting.
  • Be part of the OOH rota.
  • Escalate issues that cannot be completed or risk being completed within agreed service levels.
  • Assist in delivering complex projects.
  • Manage, plan, and deliver non-complex projects.
  • Develop knowledge of the customer and how IT relates to their business strategy and goals.

Requirements:

  • Windows Server – Working Knowledge of Active Directory, Group Policies, DNS, DHCP troubleshooting, and administration.

Work Environment:

This is a hybrid role with 2 days working from the office in Chippenham, with some on-site visits to customers and clients required.



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