Claims Management Coordinator
3 weeks ago
Job Overview
The Ministry of Defence's Directorate of Judicial Engagement Policy (DJEP) is dedicated to enhancing the MOD's capacity to navigate the intricate legal landscape associated with military operations, both historical and current.
With an increasing volume of intricate legal claims arising from various military engagements, there is a pressing need for DJEP to effectively manage these claims on behalf of the MOD. The challenges posed by conflicts in Iraq, Afghanistan, and historical operations in Northern Ireland have led to a surge in litigation, criminal inquiries, public investigations, and a significant number of compensation claims.
The MOD promotes a hybrid working model, expecting a minimum of 60% office attendance, allowing for both collaborative in-person engagements and remote work. This approach fosters teamwork, stakeholder interaction, and a balanced work-life environment.
This role entails a commitment of 37 hours per week.
Role Responsibilities
The DJEP Common Law Claims and Policy Team (CLCP) is seeking a business support officer to provide essential administrative assistance, ensuring the accurate and timely processing of numerous claims received through various channels. While most claims are managed by external providers, sensitive cases are handled internally. The types of claims include employer's liability, public liability, and third-party motor liability.
The successful candidate will oversee several key functions, including:
- Updating Defence Instruction Notices (DINs) annually
- Validating compensation and legal fee disbursements
- Managing Periodic Payment Orders in collaboration with the MOD's forensic accountancy partner to ensure timely and accurate payments to claimants
- Coordinating quarterly stakeholder engagement sessions and regular Policy team meetings
- Organizing and maintaining documentation within the SharePoint system
- Providing administrative support to the broader claims team as needed
This list is not exhaustive, and the successful candidate may be required to offer additional support as necessary.
Candidate Profile
Essential qualifications include:
- Excellent written and verbal communication skills
- Prior experience in an administrative role
- Proficiency in Microsoft Office applications
- A demonstrated ability to meet tight deadlines
- A commitment to delivering high-quality administrative services
- A flexible approach to teamwork and collaboration
Desirable qualifications include:
- Familiarity with legal and insurance claims processes
Core Competencies
During the selection process, candidates will be evaluated on the following competencies:
- Managing a Quality Service
- Communicating and Influencing
- Working Together
- Delivering at Pace
Benefits
In addition to a competitive salary, the Ministry of Defence offers a substantial contribution towards membership in the Civil Service Defined Benefit Pension scheme, along with:
- Tailored learning and development opportunities
- Flexible working arrangements
- A culture that promotes inclusion and diversity
- An average employer contribution of 27% towards pension
While some roles may allow for a combination of office and remote work, all employees are expected to maintain a minimum of 60% office attendance. This arrangement is subject to operational needs and workplace adjustments.
The Ministry of Defence is committed to fostering a safe and healthy work environment, including initiatives to support employees in maintaining a smoke-free workplace.
All applicants should be aware of the MOD's policies and practices regarding employment and workplace conduct.
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