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Risk Management and Claims Controller
2 months ago
Job Title: Claims Controller
Company: Claims Recruitment Services
Location: Remote
Job Type: Full-time
About the Role:
We are seeking an experienced Claims Controller to join our team. The successful candidate will be responsible for assisting with and supporting the management and implementation of a global claims control framework, as well as supporting claims governance and compliance, ensuring adherence to global regulatory and legislative standards.
Key Responsibilities:
- Support the implementation of the group claims strategy, enabling delivery of overall business targets and performance against KPIs.
- Contribute to and advise on planned developments and changes in relation to the qualitative delivery of claims performance for the business and their clients/customers.
- Investigate and resolve technical and operational issues, utilising your understanding of operational, financial, and claims data attributes and practices, across all lines of business.
- Identify and investigate claims operational issues to minimise the company's liability and enhance regulatory/financial performance.
- Manage and support engagement with multiple stakeholders to help resolve issues and implement initiatives.
- Support the development of relationships with external suppliers, third parties, the group claims team, underwriters, and operations (amongst others).
- Mitigate and manage regulatory, commercial, and operational risks.
- Act as a referral point for members of the group claims function on controls, processes, quality assurance, audit, and due diligence.
- Support the global claims function in the development and delivery of service excellence via the management and delivery of - Governance & Controls; Claims Control Framework (incl. SOX controls); Quality Assurance and Audit; Thematic Reviews.
Key Requirements:
- Extensive and relevant knowledge of the demands of an operationally focused role in a highly regulated environment, including experience and a deep understanding of claims, conduct, fair value, and complaints.
- Extensive experience of working with and supporting multiple lines of business across geographies with differing regulatory and legislative standards.
- An understanding of technical claims handling and the operational claims process.
- Experience and a proven track record of risk management and performance improvement via preventative and proactive controls and processes.
- In-depth experience of working in a Claims environment within a specialized/complex Claims area.
- Strong investigation and negotiation skills.
