IT Support Specialist

3 weeks ago


Gloucester, Gloucestershire, United Kingdom Investigo Change Solutions Full time
Position Overview

We are seeking a Desktop Support Technician to provide exceptional technical assistance and support to our users. This role involves working in a dynamic environment where you will be responsible for troubleshooting and resolving hardware and software issues.

Key Responsibilities
  • Device Management: Utilize Microsoft Endpoint Configuration Manager (MECM) for effective management of devices.
  • Automated Deployment: Implement automated deployment processes to streamline operations.
  • Operating Systems Management: Manage and support Microsoft Windows 10 & 11 Enterprise x64 environments.
  • Microsoft 365 Applications: Provide support and integration assistance for the Microsoft 365 suite.
  • OneDrive Support: Assist users in navigating and utilizing OneDrive within a corporate setting.
  • Remote Support: Conduct remote troubleshooting and provide assistance to users.
  • Printer Management: Set up and maintain networked printers effectively.
  • Software Deployment: Oversee software deployment and asset management processes.
  • Access Control: Manage NTFS folder and file permissions to ensure data security.
  • Hardware Knowledge: Demonstrate a broad understanding of desktop hardware components.
  • Technical Expertise: Showcase proven experience in a desktop support role.
Preferred Qualifications
  • Experience with migration to Microsoft 365 applications.
  • Familiarity with Microsoft Endpoint/Azure modern desktop management.
  • Knowledge of scripting languages such as VB, Powershell, and SQL queries.
  • Experience in supporting multi-site audiovisual setups or a willingness to learn.
  • Understanding of Azure technologies.
  • Experience with Ivanti Service Manager and CrowdStrike.
  • Knowledge of Cisco VPN solutions.
  • Experience in desktop virtualization.
  • Certification as a Microsoft 365 Modern Desktop Administrator Associate.
  • Familiarity with ITIL V3/V4 frameworks for support and change management.


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