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Desktop Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full time

About Ecclesiastical Insurance Group

Ecclesiastical Insurance Group is a leading provider of specialist insurance solutions, dedicated to protecting and supporting the unique needs of our clients in sectors such as arts, heritage, education, and faith. As a mutual organization owned by our policyholders, we prioritize ethical practices and community engagement.

About the Role: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our IT team. In this role, you will play a vital part in ensuring the smooth operation of our technology infrastructure, providing technical support to our employees across various locations.

Key Responsibilities
  • Proactive System Monitoring and Optimization: Continuously assess desktop systems and identify areas for improvement, implementing solutions to enhance efficiency and performance.
  • Technical Support and Troubleshooting: Provide prompt and effective assistance to users experiencing technical difficulties with desktops, laptops, printers, and other peripheral devices.
  • Collaboration and Communication: Foster strong working relationships with colleagues across departments, ensuring seamless communication and support for technology-related needs.
  • Remote Support Expertise: Leverage remote access tools to provide timely assistance to users working remotely, maintaining consistent service delivery.
  • Documentation and Knowledge Sharing: Maintain accurate documentation of technical procedures and solutions, contributing to a centralized knowledge base for the team.
Skills and Qualifications
  • Proven experience in providing desktop support within a corporate environment.
  • Strong understanding of Microsoft Windows operating systems and related applications.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with users at all technical levels.
  • Ability to work independently and as part of a team.