Desktop Support Specialist

1 month ago

Gloucester, Gloucestershire, United Kingdom Benefact Group plc Full time
About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at Benefact Group plc. As a Desktop Support Specialist, you will be responsible for ensuring a professional and resilient desktop support service for our end users.

Key Responsibilities
  • Provide timely and effective technical support to end users, troubleshooting and resolving technical issues.
  • Collaborate with the team to maintain a 100% fixed-on-target resolution time, ensuring prompt support for all users.
  • Support the implementation and maintenance of desktop infrastructure, including Windows operating systems, Microsoft 365 tools, and other related technologies.
  • Assist with the deployment and management of software and assets, ensuring efficient and effective use of resources.
  • Provide remote support and assistance to users, utilizing tools such as Microsoft Teams and Poly AV equipment.
  • Monitor and report on desktop efficiency, identifying areas for improvement and implementing changes as necessary.
Requirements
  • Proven experience in an IT desktop support role, with a strong understanding of Windows operating systems and Microsoft 365 tools.
  • Experience with Microsoft Endpoint Configuration Manager (MECM) and automated deployment techniques.
  • Knowledge of Microsoft 365 Suite of Applications and OneDrive in a corporate environment.
  • Competence in remote troubleshooting and assistance, with experience in supporting multi-site AV setups.
  • Desirable: experience with scripting languages such as VB, PowerShell, and SQL queries, as well as knowledge of Azure and Ivanti Service Manager.
What We Offer
  • A competitive salary and benefits package, including a group personal pension and annual bonus scheme.
  • Opportunities for career development and professional growth, with full study support to gain professional qualifications.
  • A dynamic and supportive work environment, with a focus on diversity, innovation, and kindness.

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