Desktop Support Specialist
1 month ago
We are seeking a skilled Desktop Support Specialist to join our team at Benefact Group plc. As a Desktop Support Specialist, you will be responsible for ensuring a professional and resilient desktop support service for our end users. This includes troubleshooting technical issues, providing timely solutions, and maintaining a positive user experience.
The role is predominantly office-based, with occasional working from home possible where support commitments allow. You will also extend your expertise to remote support for the entire organization.
Key responsibilities include:
- Providing professional and resilient desktop support service for end users
- Troubleshooting technical issues and providing timely solutions
- Maintaining a positive user experience
- Extending expertise to remote support for the entire organization
- Collecting performance data to monitor desktop efficiency against service level agreements
- Supporting business collaboration via MS Teams and Poly AV equipment
- Monitoring service desk system and resolution time
- Serving as a technical and procedural point of referral
- Provisioning, asset managing, and supporting Windows devices
Requirements:
- MECM experience for efficient device management
- Familiarity with automated deployment techniques
- Proficiency in managing Windows operating systems
- Knowledge of Microsoft 365 tools and their integration
- Ability to assist users with OneDrive usage
- Competence in remote troubleshooting and assistance
- Experience in deploying software and managing assets
- Proven relevant technical IT experience
Desirable:
- Migration experience to M365 applications
- Microsoft Endpoint/Azure modern desktop management administration
- Scripting knowledge: VB, PowerShell, SQL queries
- Experience in supporting multi-site AV setups or an interest in learning
- Azure knowledge
- Ivanti Service Manager
- CrowdStrike
- Cisco VPN
- Desktop Virtualisation experience
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL V3/V4 support framework and change management
We offer a competitive salary, group personal pension, generous annual bonus scheme, 25 days annual leave, and an array of health and wellbeing benefits.
At Benefact Group plc, we value diversity and innovation. We believe it's essential to attract, empower, grow, and reward talented people, offering career opportunities and personal development through a fantastic learning and career framework.
We are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected.
-
Desktop Support Specialist
1 month ago
Gloucester, Gloucestershire, United Kingdom Sopra Steria Ltd Full timeUnlock Your Career PotentialWe are seeking a skilled Desktop Support Specialist to join our team in Gloucester. As a key member of our 2nd line team, you will be responsible for delivering an interconnected on-premises technology solution using the latest technologies.This is a fantastic opportunity to progress your career and work with a wide variety of...
-
Desktop Support Specialist
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Sopra Steria Ltd Full timeJob Summary: We are seeking a skilled Desktop Support Specialist to join our team in Gloucester. As a key member of our 2nd line team, you will be responsible for delivering excellent technical support to our clients, using the latest technologies to deliver an interconnected on-premises technology solution.About the Role: This is a permanent position, and...
-
Desktop Support Specialist
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Shared Services Connected Ltd Full timeWe are seeking a skilled Desktop Support Engineer to join our team at Shared Services Connected Ltd. As a key member of our 2nd line team, you will play a crucial role in delivering an interconnected on-premises technology solution.This is an excellent opportunity for 1st line engineers looking to progress their careers or for those returning to the IT...
-
Desktop Technical Support Specialist
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Shared Services Connected Ltd Full timeWe are seeking a skilled Desktop Support Engineer to join our team at Shared Services Connected Ltd. This is an exciting opportunity to be an important part of our successful 2nd line team and use the latest technologies to deliver an interconnected on-premises technology solution.This role requires the successful applicant to undergo advanced UK security...
-
IT Support Specialist
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time**IT Technician Role Overview**Hays Specialist Recruitment Limited is seeking an IT Technician to join their team in Gloucester. The successful candidate will be responsible for delivering 1st and 2nd line support in line with SLA's.Key Responsibilities:Deliver exceptional technical support to ensure IT remains operational, fit for purpose, and an asset to...
-
Technical Support Specialist
4 days ago
Gloucester, Gloucestershire, United Kingdom Agilis Recruitment Full timeAgilis RecruitmentTechnical Support SpecialistWe are seeking a skilled technical support specialist to join our client's team. The successful candidate will provide excellent IT support for their core products, including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365.Key...
-
IT Support Specialist
3 days ago
Gloucester, Gloucestershire, United Kingdom IMT Resourcing Solutions Full timeExciting Opportunity for an IT Support Specialist in a Local Gloucester SchoolAbout the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our established ICT Team at a long-standing local school based in Gloucester.The successful candidate will provide comprehensive IT support to all stakeholders, including teaching and...
-
Technical Support Specialist
4 days ago
Gloucester, Gloucestershire, United Kingdom Agilis Recruitment Full timeTechnical Support Role OverviewWe are seeking a technically skilled IT Support Technician to join our client at an exciting time, providing critical support for their core products (IT, infrastructure, and Telco) across the UK.Main Responsibilities:Manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime,...
-
Crime Victim Support Specialist
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Victim Support Full timeJob Title: Crime Victim Support SpecialistAbout the Role:We are seeking a highly skilled and compassionate Crime Victim Support Specialist to join our team at Victim Support Gloucestershire. This part-time position involves working with vulnerable adults and families, providing them with the support and resources they need to navigate the criminal justice...
-
Crisis Support Specialist
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Victim Support Careers Full timeWe are seeking a skilled Crisis Support Specialist to join our team at Victim Support Gloucestershire. This part-time adult caseworker role will require working 22.5 hours a week, providing support to those in need.About the Role:This fixed-term contract opportunity is for part-time maternity cover, with the end of the contract being 25th July 2025. The...
-
Risk Management Specialist
3 days ago
Gloucester, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full timeAbout the RoleWe are seeking a talented Risk Management Specialist to join our Gloucester office. As a key member of our team, you will be responsible for providing exceptional risk management advice and conducting desktop valuations.This is an exciting opportunity to develop your career with a rapidly expanding and innovative financial services group.You...
-
IT Infrastructure Specialist
4 weeks ago
Gloucester, Gloucestershire, United Kingdom 100% IT Recruitment Full timeJob DescriptionTechnical Support ProfessionalWe are seeking a highly skilled Technical Support Professional to join our IT team at 100% IT Recruitment. As an IT Infrastructure Specialist, you will be responsible for ensuring the smooth operation of our IT systems and providing top-notch support to our users.Key Responsibilities:Manage the performance and...
-
Senior IT Engineer
3 weeks ago
Gloucester, Gloucestershire, United Kingdom LM RECRUITMENT SOLUTIONS LTD Full timeJob Title: Senior IT Engineer - IT Support SpecialistAbout the Role:We are seeking an experienced Senior IT Engineer to join our team at LM RECRUITMENT SOLUTIONS LTD. As a Senior IT Engineer, you will be responsible for providing 3rd line support to stakeholders, supporting the IT Manager in the delivery of IT Services, and supporting the operation of all IT...
-
Senior IT Infrastructure Specialist
4 days ago
Gloucester, Gloucestershire, United Kingdom Shared Services Connected Ltd Full timeDiscover a challenging opportunity with Shared Services Connected Ltd as a skilled Desktop Support Engineer, offering technical support for a Windows desktop solution and management of virtual desktop infrastructures hosted within Citrix XenDesktop.The role involves test and release of Windows desktop security patches, creation and maintenance of Windows...
-
IT Infrastructure Support Specialist
5 days ago
Gloucester, Gloucestershire, United Kingdom LM RECRUITMENT SOLUTIONS LTD Full timeAbout the RoleLM Recruitment Solutions Ltd is seeking an experienced IT Senior Server Engineer to join our team. This role will involve providing 3rd line support to stakeholders, supporting the operation of all IT systems, services, and infrastructure, as well as providing technical guidance to junior colleagues.Key ResponsibilitiesCollaborate with the IT...
-
Gloucester, Gloucestershire, United Kingdom The Orders of St John Care Trust Full timeAbout the Role:We are seeking a skilled Technical IT Support Specialist to join our team in Gloucestershire, supporting our care homes with technical expertise.As part of our IT Service Desk, you will be responsible for resolving calls in the 1st and 2nd line queues, escalating incidents and requests, and ensuring excellent customer experience.You will take...
-
Senior IT Infrastructure Specialist
4 days ago
Gloucester, Gloucestershire, United Kingdom IMT Resourcing Solutions Full timeAbout the RoleWe are seeking a Senior IT Infrastructure Specialist to join our team in Gloucester, offering hybrid working opportunities. The successful candidate will provide on-site support across infrastructure and end-user environments, working on large-scale Network and Infrastructure projects.Key ResponsibilitiesSupport and maintain IT networks,...
-
IT Infrastructure Specialist
1 month ago
Gloucester, Gloucestershire, United Kingdom 100% IT Recruitment Ltd Full timeIT Infrastructure SpecialistGloucester – 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central...
-
Victim Support Caseworker
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Victim Support Full timeWe are seeking a skilled and compassionate caseworker to join our team at Victim Support Gloucestershire. This part-time role will involve working with vulnerable adults and families, providing tailored support and information services to meet their needs.Key Responsibilities:Manage a caseload of self-referrals or referred service users, delivering excellent...
-
Caseworker - Victim Support
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Victim Support Full timeWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support Gloucestershire. As a key member of our team, you will work closely with victims of crime, providing them with tailored support and information to help them navigate the criminal justice process.About the Role:Manage a caseload of self-referrals or referred service...