Desktop Support Specialist

1 month ago


Gloucester, Gloucestershire, United Kingdom Benefact Group plc Full time
About the Role

We are seeking a skilled Desktop Support Specialist to join our team at Benefact Group plc. As a Desktop Support Specialist, you will be responsible for ensuring a professional and resilient desktop support service for our end users. This includes troubleshooting technical issues, providing timely solutions, and maintaining a positive user experience.

The role is predominantly office-based, with occasional working from home possible where support commitments allow. You will also extend your expertise to remote support for the entire organization.

Key responsibilities include:

  • Providing professional and resilient desktop support service for end users
  • Troubleshooting technical issues and providing timely solutions
  • Maintaining a positive user experience
  • Extending expertise to remote support for the entire organization
  • Collecting performance data to monitor desktop efficiency against service level agreements
  • Supporting business collaboration via MS Teams and Poly AV equipment
  • Monitoring service desk system and resolution time
  • Serving as a technical and procedural point of referral
  • Provisioning, asset managing, and supporting Windows devices

Requirements:

  • MECM experience for efficient device management
  • Familiarity with automated deployment techniques
  • Proficiency in managing Windows operating systems
  • Knowledge of Microsoft 365 tools and their integration
  • Ability to assist users with OneDrive usage
  • Competence in remote troubleshooting and assistance
  • Experience in deploying software and managing assets
  • Proven relevant technical IT experience

Desirable:

  • Migration experience to M365 applications
  • Microsoft Endpoint/Azure modern desktop management administration
  • Scripting knowledge: VB, PowerShell, SQL queries
  • Experience in supporting multi-site AV setups or an interest in learning
  • Azure knowledge
  • Ivanti Service Manager
  • CrowdStrike
  • Cisco VPN
  • Desktop Virtualisation experience
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • ITIL V3/V4 support framework and change management

We offer a competitive salary, group personal pension, generous annual bonus scheme, 25 days annual leave, and an array of health and wellbeing benefits.

At Benefact Group plc, we value diversity and innovation. We believe it's essential to attract, empower, grow, and reward talented people, offering career opportunities and personal development through a fantastic learning and career framework.

We are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected.



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