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IT Support Specialist
1 month ago
Exciting Opportunity for an IT Support Specialist in a Local Gloucester School
About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our established ICT Team at a long-standing local school based in Gloucester.
The successful candidate will provide comprehensive IT support to all stakeholders, including teaching and support staff, students, visitors, and guests. This includes ensuring the smooth operation of the school's ICT systems, supporting a range of state-of-the-art facilities.
Key Responsibilities- Support and maintain the school's IT network, including infrastructure, workstations, peripherals, and software.
- Deploy, configure, and manage end-user hardware such as desktops, laptops, tablets, printers, Classroom AV equipment, and other peripherals.
- Maintain Audio/Visual equipment, including audio recording devices, projectors, interactive touchscreens, and more.
- Provide day-to-day technical support, diagnosing and resolving hardware and software issues promptly.
- Manage user accounts and permissions for systems such as Office 365, SharePoint, and other school systems.
- Implement and maintain security measures, including antivirus and firewall protections, to safeguard the school's IT environment.
- Monitor and manage internet filtering and monitoring systems to ensure safe and appropriate use of IT resources.
- Report and manage any security incidents in compliance with school policies and regulations, including GDPR.
- Maintain comprehensive documentation of IT systems, processes, and procedures.
- Keep the IT hardware and software inventory up to date and assist with audits as required.
- Ideally, have experience working within IT support for an educational provider.
- Demonstrated experience in supporting onsite IT infrastructure, with a focus on end-user devices and support.
- Ability to communicate effectively with various audiences, including senior leadership, teachers, support staff, and students.
- Capable of managing multiple work streams and projects simultaneously, demonstrating strong time management and organisational skills.
- Technology exposure across the following:
- Windows 10, 11
- Microsoft Office 365 and Desktop Office Suite
- Microsoft Entra (formerly Azure Active Directory)
- Azure Services (Basic understanding required)
- Intune for Mobile Device Management
- Networking (DHCP, DNS, TCP/IP, VLAN, Switching, Wireless, WAN)
- Firewall Management
- Audio & Visual Equipment
- Anti-Virus Technologies
- A base salary of £34,000 per annum.
- An opportunity to work on large-scale projects throughout the school.
- A supportive and collaborative team environment.
- Access to the latest technologies.
