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IT Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Bruton Knowles Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Bruton Knowles. As an IT Support Specialist, you will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities
  • Provide first-line technical support to staff, resolving IT-related issues and queries in a timely and professional manner.
  • Administer system documentation, including tracking IT supplier invoices and managing system documentation.
  • Assist with the management and resolution of IT incidents, including troubleshooting and resolving technical issues.
  • Coordinate IT equipment, including laptops and mobile devices, ensuring they are properly configured and maintained.
  • Monitor the central IT email inbox, responding to queries and escalating issues as necessary.
  • Perform data searches, extracts, and transfers, ensuring data accuracy and integrity.
  • Support with subject access requests, ensuring compliance with data protection regulations.
  • Update report and letter templates, ensuring they are accurate and up-to-date.
  • Administer user accounts for new starters, ensuring they have access to the necessary systems and resources.
  • Perform ad-hoc technical tasks in support of IT project delivery, working closely with the IT team to ensure successful project outcomes.
Person Specification

We are looking for an IT Support Specialist who has a strong background in IT, excellent communication and team-working skills, and a proven ability to work in a fast-paced environment. The ideal candidate will have at least 1 year's experience in an IT team environment and will have achieved strong results in STEM subject A' or AS levels or equivalent level 3 diploma or certificate.

An IT or STEM degree would be desirable but is not essential. The successful candidate will have a strong understanding of relational databases and table structures, excellent attention to detail, and IT security awareness. They will also have a logical and methodical approach to problem-solving and be adaptable and flexible.

Benefits
  • 25 days holiday
  • Company Pension
  • Medicash

Candidates with the relevant experience or job titles of IT Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.