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Customer Service Representative

2 months ago

Wigan, Wigan, United Kingdom Stephensons Full time

About the Role:

We are seeking a skilled and customer-focused individual to join our team as a Helpline Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via telephone.

Key Responsibilities:

  • Provide prompt and accurate advice on various legal enquiries over the telephone
  • Effectively handle inbound customer enquiries quickly identifying customer legal requirements
  • Provide a high level of quality customer service
  • Proactively promote the Stephensons brand to prospective clients to maximise all sales and cross selling opportunities
  • Prioritise and manage own workload effectively
  • Maintain internal records on case management in relation to all enquiries handled
  • Compliance with Client Care and Complaints Procedures in order to minimise the risk of negligence and comply with Law Society Rules

Requirements:

  • 5 GCSE's grade C or above
  • Customer Service Experience
  • Experience of working within a similar role/environment

About Us:

Stephensons is an award-winning, top 150 law firm with a strong commitment to the future growth and development of the business. We offer a dynamic and supportive work environment, with opportunities for career development and progression.

What We Offer:

  • Retail voucher/cashback schemes for a broad range of high street retailers
  • Holiday sale and purchase schemes
  • Online wellbeing services (financial, physical, mental and dietary health)
  • Early monthly pay scheme
  • Death in Service benefit
  • Voucher schemes for internal referrals of work and recruitment
  • Free eye tests
  • Travel season ticket and parking permit loans
  • Childcare vouchers
  • Cycle to work scheme
  • Employee Savings Schemes
  • Attractive remuneration for attending courts and police stations outside normal business hours