Administrative Assistant

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom Millrise Medical Practice Full time

Job Title: Receptionist/Administrator

Company: Millrise Medical Practice

Job Summary:

We are seeking an experienced and motivated individual to fill the role of Receptionist/Administrator at our medical practice. This is an exciting opportunity to work in a fast-paced environment, providing exceptional patient care and administrative support.

Main Responsibilities:

  • Provide a high level of customer service to patients, responding to their queries and concerns in a courteous and efficient manner.
  • Manage patient appointments, ensuring that all services are delivered to a high standard and in a timely manner.
  • Maintain accurate and up-to-date patient records, ensuring that all information is secure and confidential.
  • Process patient prescription requests, letters, and forms, ensuring that they are signed off by the appropriate clinical lead.
  • Provide administrative support to the clinical team, including photocopying, filing, and data entry.
  • Maintain the practice's waiting area, ensuring that it is clean and tidy at all times.
  • Work collaboratively as a member of the practice team, helping to develop and promote a positive working culture.
  • Communicate effectively with patients, colleagues, and external agencies, ensuring that all interactions are professional and courteous.
  • Prioritize and plan own work activities, ensuring that all diverse operational requirements are achieved.
  • Provide additional support during times of sickness and holidays, as required.
  • Work flexibly as a member of the Reception/Administration Team, ensuring that cover is provided at all times.

Person Specification:

  • Experience of reception work and working with General Practice.
  • Good standard of general education, including GCSE Mathematics and English.
  • Excellent communication skills, both written and oral.
  • IT skills, including Microsoft Word.
  • Clear and polite telephone manner.
  • Time management and ability to work to deadlines.
  • Problem-solving skills and interpersonal skills.
  • Smart, polite, and confident.
  • Planning and organizational skills.
  • Adaptability and ability to use initiative.
  • Team player and self-motivated.
  • Confidentiality and flexibility.

Additional Requirements:

  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills, with the ability to work with patients, colleagues, and external agencies.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work varied shifts, including evenings and weekends.
  • Ability to work as part of a team, supporting colleagues and contributing to the smooth running of the practice.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive team.
  • Professional development and training opportunities.
  • Flexible working hours and work-life balance.
  • Opportunity to make a real difference in the lives of patients and the community.

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