Front Desk Associate

2 weeks ago


Rugeley, Staffordshire, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and friendly Front Desk Associate to join our team at Premier Inn in Rugeley. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with the housekeeping team to ensure rooms are clean and ready for guests.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • A competitive hourly rate.
  • A permanent contract with guaranteed hours.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities.
  • A range of benefits, including a Whitbread Benefits card and pension scheme.

About Us:

Whitbread is a leading hospitality company, committed to providing exceptional customer experiences in our hotels, restaurants, and other businesses. We value diversity and inclusion, and welcome applications from candidates from all backgrounds.


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