Field IT Support Technician

1 month ago

Cobham, Surrey, United Kingdom DevFinders Full time

Are you prepared to advance your career by becoming part of a distinguished International High-Tech firm that leads in innovation and technology? Our client, a comprehensive Managed Service Provider (MSP) with a strong reputation for excellence, serves the varied needs of some of the most prestigious companies in the industry.

They are currently seeking a highly driven and enthusiastic Onsite IT Specialist to play a vital role in their energetic team. This position offers an outstanding opportunity for individuals who are eager to thrive in a fast-paced, dynamic environment where each day presents new challenges and opportunities for advancement. Your efforts will directly influence the efficiency and success of client operations, making your role both essential and fulfilling. If you possess a passion for technology, a talent for problem-solving, and a commitment to making a significant impact within a respected organization, this position is the perfect starting point for your next professional journey. Become part of a team where innovation meets excellence, and take the first step toward a rewarding and dynamic career in high-tech solutions.

Benefits:

  • Competitive salary range of £40,000 - £50,000 per year based on experience.
  • Generous annual leave of 40 days.
  • Partnership program offering a share in the company’s profits.
  • Business travel card provided.

Key Responsibilities:

  • Act as the primary point of contact for clients, delivering exceptional customer service and technical support on-site.
  • Handle incoming requests, incidents, and inquiries from the help desk, ensuring prompt and effective resolution.
  • Keep clients informed with timely updates on cases, adhering to established Service Level Agreements (SLAs).
  • Escalate high-priority issues to management for swift and effective action.
  • Perform regular tasks in accordance with Service Desk procedures, maintaining a high standard of service delivery.
  • Review daily priorities and take necessary actions to achieve results, demonstrating initiative and problem-solving abilities.
  • Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with business requirements.
  • Install, test, maintain, and repair hardware and software to ensure seamless and reliable operation.
  • Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.


Essential Qualifications:

  • A minimum of 5 years of experience in a similar capacity.
  • Experience in configuring and implementing cyber essentials and GDPR security standards.
  • Proficient in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
  • Experience in maintaining and installing network infrastructure (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's).
  • Ability to proactively support and collaborate with service providers.
  • Strong understanding and adherence to industry best practices.
  • Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc.).
  • Experience with Azure administration and implementations.
  • Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
  • Familiarity with various client builds/imaging.
  • Excellent customer support, written, and verbal communication skills.
  • Proven ability to troubleshoot and find effective solutions.

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