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Field IT Support Technician

3 months ago

Cobham, Surrey, United Kingdom DevFinders Full time

Are you prepared to advance your career by becoming part of a distinguished International High-Tech organization that leads in innovation and technology? Our client, a comprehensive Managed Service Provider (MSP) with a strong reputation for excellence, addresses the varied needs of some of the most prestigious companies in the industry.

They are currently seeking a highly driven and enthusiastic Onsite IT Specialist to play a vital role in their energetic team. This position offers an outstanding opportunity for individuals eager to thrive in a fast-paced, dynamic environment where each day presents new challenges and avenues for professional development. Your efforts will directly influence the effectiveness and success of client operations, rendering your role both essential and fulfilling. If you possess a passion for technology, a talent for problem-solving, and a commitment to making a significant impact within a respected organization, this position serves as the perfect launchpad for your next career chapter. Become part of a setting where innovation converges with excellence, and embark on a rewarding and dynamic career in high-tech solutions.

Benefits:

  • Salary: £40,000 - £50,000 per year based on experience
  • 40 days of paid vacation annually
  • Partnership program offering a share in the company’s profits
  • Business travel card provided

Key Responsibilities:

  • Act as the primary point of contact for clients, delivering exceptional customer service and technical support on site.
  • Handle incoming requests, incidents, and inquiries from the help desk, ensuring prompt and effective resolution.
  • Keep clients informed with timely updates on cases, adhering to established Service Level Agreements (SLAs).
  • Escalate high-priority issues to management for swift and effective action.
  • Perform regular tasks in accordance with Service Desk procedures, maintaining a high standard of service delivery.
  • Assess daily priorities and take necessary actions to ensure objectives are met, showcasing proactivity and problem-solving abilities.
  • Oversee the integrity and status of customer sites, ensuring that usage, revisions, views, and reporting align with business requirements.
  • Install, test, maintain, and repair hardware and software to ensure seamless and reliable operation.
  • Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.


Essential Qualifications:

  • At least 5 years of experience in a similar position.
  • Experience in configuring and implementing cyber essentials and GDPR security standards.
  • Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
  • Experience in maintaining and installing network infrastructure (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's).
  • Ability to proactively support and collaborate with service providers.
  • Strong understanding and adherence to industry best practices.
  • Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc.).
  • Experience with Azure administration and implementations.
  • Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
  • Familiarity with various client builds/imaging.
  • Excellent customer support, written, and verbal communication skills.
  • Proven ability to problem-solve and find effective solutions.