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Aftersales Technical Support Specialist

2 months ago

Cobham, Surrey, United Kingdom Hexagon AB Full time

As a key member of the Hexagon AB team, you will provide specialized technical support to customers, helping them understand and effectively utilize our software solutions. With expertise in mechanism/multibody dynamics simulation and vehicle dynamics, you will deliver pre-sales and post-sales support, projections, technical visits, and training.

Key Responsibilities
  1. Provide technical assistance to software users, resolving doubts and usage issues.
  2. Conduct on-site visits to customers to present software capabilities and explore potential applications.
  3. Run demonstrations and proofs of concept (POCs) for simulation solutions, illustrating their effectiveness and applicability in manufacturing processes.
  4. Develop and conduct training sessions for new software users, ensuring seamless adoption.
  5. Utilize expertise in simulation software for various manufacturing processes, including welding, mechanical forming, cutting, and heat treatments.
Required Qualifications
  1. University degree in engineering, business administration, technology, or a related field.
  2. Proficiency in mechanical/multibody software and vehicle dynamics (Msc Adams or similar).
  3. Desirable knowledge in acoustics (Actran tool or similar), artificial intelligence (Odyssee tool or similar), and transmission system (Remax tool).