Senior Administrator

2 weeks ago

York, York City, United Kingdom St Leonard's Hospice Full time
Job Title: Senior Administrator

We are seeking a highly organized and detail-oriented Senior Administrator to join our team at St Leonard's Hospice. As a key member of our Administration Team, you will play a vital role in ensuring the smooth and effective running of our administrative operations.

Key Responsibilities:
  • Administrative Support: Maintain filing and archive systems, disposing of archived records and documentation in accordance with Hospice policy, while ensuring the confidentiality and security of these documents.
  • Patient Records: Maintain patient records, updating databases and systems for effective team communication.
  • Correspondence: Handle incoming correspondence daily, distributing and taking appropriate action as needed, and ensuring urgent items are promptly brought to a team member's attention.
  • Meetings and Events: Organize and coordinate meetings, including booking rooms, arranging refreshments, and ensuring necessary equipment and presentations are prepared.
  • Data Management: Maintain high-quality data management by updating the Hospices patient information system. This involves recording patient transactions, documenting admission and discharge details, and keeping patient demographic information accurate and current.
Person Specification:
  • Qualifications: Functional Skills Level 2 in Maths and English or O Level/ GCSE in Maths and English at grade C or above.
  • Experience: Previous experience of working in a busy office environment in an administrative function, note-taking skills, experience in managing and maintaining office systems, experience of working with medical records filing systems, good organisational and planning skills, excellent keyboard skills, problem-solving skills using own judgement and initiative.
  • Communication: Ability to communicate effectively at all levels within the Hospice and externally, both written and verbal, ability to communicate sensitively with patients, carers and staff about their health needs, ability to work effectively in a multi-disciplinary team.
  • Personal: Ability to work under pressure and handle conflicting demands efficiently and in a professional manner, self-motivated with the ability to motivate others, ability to work on own initiative and work as part of a team, flexible and adaptable to meet the changing needs of the service, ability to deal with complaints or difficult / emotive situations, as they arise taking appropriate action and knowing when to escalate, ability to prioritise and process information according to urgency, committed to continual quality and service improvement, self-aware and committed to continual personal development, attention to detail.

Requirements: Digitally literate, knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook), demonstrate knowledge of inputting and retrieving data accurately.

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