Front Desk Associate

6 days ago


Eastbourne, East Sussex, United Kingdom Elite Hotels Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Elite Hotels in Eastbourne, East Sussex. As a key member of our Front of House Team, you will be responsible for providing exceptional service to our guests, ensuring a smooth check-in and check-out process, and handling any inquiries or issues that may arise.

Key Responsibilities:

  • Guest Services: Greet guests at the front desk, check them in and out, and escort them to their rooms if necessary.
  • Payment Processing: Receive payment from guests and operate point-of-sale machines.
  • Room Sales: Check availability, take reservations, and enter them into the computer system.
  • Cashiering: Act as a cashier for guests and other departments, including exchanging foreign currency.
  • Team Collaboration: Work closely with the Front of House Team to provide a warm, caring, and professional service to our guests.
  • Sales and Marketing: Promote the hotel's facilities and services to guests, and take brochure and tariff enquiries.
  • Administrative Tasks: Perform administrative duties, such as entering reservations and maintaining accurate records.

About Us:

Elite Hotels is a leading hospitality company with a reputation for excellence. Our hotel in Eastbourne offers a range of amenities and services, including an award-winning restaurant and 17 fully equipped meeting rooms.

Benefits:

We offer a range of benefits to our employees, including opportunities for career development and a competitive salary package.


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