Technical Support Associate

5 days ago


Eastbourne, East Sussex, United Kingdom Ingenio Technologies Full time
Job Overview


Ingenio Technologies is excited to offer an opportunity for an Apprentice Helpdesk Role within our dynamic Managed Service Provider (MSP) environment. This 14-month apprenticeship program is tailored for individuals passionate about IT, seeking to embark on a career in technology support.


The apprenticeship will culminate in a recognised industry qualification, with the potential for a continued career path within our company. As a Helpdesk Engineer, you will have the opportunity to gain hands-on experience in a thriving MSP environment, working alongside experienced professionals who will guide you in your learning journey.


This role is ideal for those who enjoy building and supporting computers, whether for family, friends, or as part of a home lab project. We are looking for enthusiasm and a genuine interest in IT rather than formal experience or qualifications.


Key Responsibilities


As a Helpdesk Engineer, your key responsibilities will include:


  • Providing first-level support under supervision, addressing basic software and hardware queries.
  • Assisting in logging and managing support tickets.
  • Learning to effectively communicate technical solutions to non-technical users.
  • Supporting the team in daily IT operations and maintenance tasks.
  • Participating in training and development activities as part of the apprenticeship curriculum.


Requirements and Skills


To be successful in this role, you will need to possess:


  • A passion for IT, demonstrated through activities like building and supporting computers for family and friends, or managing a home lab.
  • Strong desire to learn and grow within the IT field.
  • Good problem-solving abilities and a customer-centric mindset.
  • Ability to work effectively in a team environment.


Work Environment and Conditions


The apprenticeship requires working 5 days a week at our office. This role is office-based to maximise learning and hands-on experience. You will join a supportive and collaborative team, in an environment that fosters learning and professional growth.


Benefits and Opportunities


As a Helpdesk Engineer, you will have the opportunity to:


  • Gain hands-on experience in a thriving MSP environment.
  • Work alongside experienced professionals, benefiting from their knowledge and guidance.
  • After successful completion, there may be opportunities to continue your career with us, building on the skills and experience gained.


We offer a comprehensive benefits package that includes:


  • 25 Days' holiday + bank holidays
  • Private cashback health scheme available
  • Secretlabs chairs in the office
  • Electric Standing desks
  • Bean-to-cup coffee machine and complimentary soft drinks
  • Free, ample on-site car parking.
  • 10 minutes' walk to train and bus stop
  • Summer and winter parties
  • Regular, scheduled one-to-ones and an annual review
  • Mileage allowance


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