Technical Support Specialist

2 months ago

Eastbourne, East Sussex, United Kingdom Ingenio Technologies Full time
Job Summary:

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Ingenio Technologies. As a Helpdesk Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:
  • Initial Support: Provide timely and effective support for software and hardware issues, ensuring minimal downtime for our clients.
  • Client Communication: Handle client inquiries and concerns with professionalism and empathy, providing clear and concise solutions.
  • Support Ticket Management: Accurately log and manage support tickets, ensuring seamless issue resolution and client satisfaction.
  • Collaboration: Work closely with team members to resolve complex technical issues, sharing knowledge and expertise to drive success.
  • Documentation: Maintain accurate records of common problems and solutions, ensuring a knowledge base for future reference.
Requirements:
  • No Formal Experience Required: We welcome candidates with a passion for IT and technology, regardless of prior work experience.
  • IT Fundamentals: Basic knowledge of operating systems and networking concepts is essential for this role.
  • Communication Skills: Excellent communication and problem-solving skills are crucial for success in this position.
  • Adaptability: Ability to learn and adapt in a fast-paced environment, with a willingness to take on new challenges.
Company Culture:
  • Supportive Environment: Our company culture is built on a supportive and learning-focused environment, where employees can grow and develop their skills.
  • Benefits: Enjoy a range of benefits, including health schemes, flexible working options, and opportunities for professional development.
  • Team Events: Participate in team-building activities and events, fostering a sense of community and camaraderie.
Benefits and Perks:
  • Holiday Entitlement: Enjoy 25 days' holiday per year, plus bank holidays.
  • Training and Development: Access to comprehensive training programs, ensuring you stay up-to-date with the latest IT trends and technologies.
  • Flexible Working: Enjoy one day of homeworking per week, promoting work-life balance and flexibility.
  • Health Scheme: Participate in a private cashback health scheme, supporting your physical and mental well-being.
  • Comfortable Working Environment: Work in a comfortable and modern office environment, equipped with the latest technology and amenities.
  • On-Site Facilities: Enjoy on-site car parking, proximity to public transport, and access to free coffee and soft drinks.
  • Company Events: Participate in company parties and performance reviews, celebrating your achievements and growth.

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