Technical Support Specialist

4 weeks ago


Eastbourne, East Sussex, United Kingdom Stratospherec Ltd Full time £26,000
Position Overview

Stratospherec Ltd is a prominent player in the technology sector, dedicated to delivering cutting-edge cloud solutions tailored for enterprises of varying scales.

We are currently seeking a dedicated and proficient Technical Support Specialist to enhance our expanding team.

Key Responsibilities
  • Provide initial technical assistance to clients through various communication channels including phone, email, and remote support tools.
  • Diagnose and resolve issues related to hardware, software, networking, and other IT-related challenges.
  • Collaborate with the technical support team to ensure effective troubleshooting and resolution of technical problems.
Technical Skills Required
  • Experience with Windows Server and Windows Desktop environments.
  • Familiarity with Microsoft Azure and Microsoft Office 365.
  • Understanding of DNS, DHCP, and Group Policy.
  • Knowledge of networking concepts including switches, subnets, LAN, WAN, and DNS.
Essential Qualifications
  • A minimum of 1 year of experience in a technical support or service desk capacity.
  • Proficiency with cloud-based technologies, particularly Azure and Microsoft 365.
  • A valid UK driving license and access to a suitable vehicle for business purposes.

This role requires a reliable commute to the office, ensuring consistent attendance and availability.



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