Technical Support Specialist II
4 weeks ago
Ingenio Technologies is a dynamic and growing technology firm seeking a committed 2nd Line Helpdesk Engineer to enhance our support team. In this pivotal role, you will efficiently handle service requests and deliver expert assistance to our clients. This position presents remarkable opportunities for professional advancement in a vibrant and fast-evolving environment.
Become part of a collaborative and encouraging team culture where dedication is acknowledged, and achievements are celebrated collectively. Our fundamental principles emphasize ongoing learning and development to surpass client expectations.
As a 2nd Line Helpdesk Engineer, your responsibilities will include:
- Delivering technical assistance for Microsoft Operating Systems, Microsoft 365 Applications, Internet and Network Connectivity, and Business Applications
- Overseeing and escalating support tickets as necessary
- Updating and generating technical documentation
- Working closely with the technical team to devise solutions
- Maintaining hardware, networks, and VoIP systems
We offer a comprehensive benefits package that includes:
- 25 Days of annual leave plus public holidays
- Training programs for certification exams
- Options for remote work
- Private health insurance
- Access to a company vehicle
- Modern office facilities
- On-site parking availability
- Electric vehicle charging stations
- Regular performance evaluations and constructive feedback
- A minimum of 2 years of experience in IT support
- Excellent communication and interpersonal abilities
- Proficiency in Windows operating systems and Microsoft 365
- Capability to simplify complex technical concepts
- Strong analytical and decision-making skills
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