Administrative Support Specialist, Critical Care Unit

3 weeks ago

Eastbourne, East Sussex, United Kingdom East Sussex Healthcare NHS Trust Full time

Job Overview

Are you an organized and proactive individual with exceptional communication skills and a commitment to delivering high-quality administrative assistance? If so, this opportunity may be ideal for you.

The Critical Care Unit at East Sussex Healthcare NHS Trust is a vibrant and fast-paced environment that requires a dedicated and enthusiastic team to navigate its sometimes demanding nature. Our unit consists of 8 beds, including 5 Level 3 (Intensive Care) beds and 3 Level 2 (High Dependency) beds. We pride ourselves on fostering a friendly and supportive atmosphere, with a strong dedication to providing exemplary care to our patients and their families.

We are seeking a compassionate and professional Administrative Support Specialist to join our effective team at East Sussex Healthcare NHS Trust. Candidates should have experience interacting with the public and managing challenging situations.

If you possess the ability to maintain composure under pressure and meet the following criteria, we encourage you to consider this role:

  • Excellent communication skills and a passion for engaging with people
  • A courteous and empathetic demeanor
  • A good sense of humor
  • Strong organizational skills and the ability to manage your own workload
  • Proficiency in computer systems and outstanding IT capabilities

This position may be the perfect fit for you.

Key Responsibilities

The successful candidate will undertake a diverse range of administrative and clerical tasks to support the nursing and medical staff in the seamless operation of the ward. Responsibilities include ensuring the safekeeping and accessibility of all patient clinical records, facilitating the efficient functioning of the ward/department office, and assisting in the management of Trust Key Performance Indicators (KPIs) relevant to the ward area. The role also involves responding to telephone inquiries and welcoming visitors to the unit in a professional and compassionate manner. Collaboration with counterparts in the Critical Care Unit and close liaison with the Audit Lead overseeing the Admin Team will be essential. The position will involve sharing responsibilities with the current post-holder and working on alternate days.

We are committed to providing excellent managerial support and fostering your personal and professional growth. We expect all team members to embody the Trust's core values of Kindness, Inclusivity, and Integrity, and to conduct themselves in a manner that reflects these principles.

About Our Organization

We deliver safe, compassionate, and high-quality care to a diverse population in East Sussex. As one of the largest healthcare organizations in the region, we are the sole integrated provider of acute and community care in Sussex. Our extensive services are supported by over 7000 staff members operating from various healthcare facilities.

Our organization has received commendations from the Care Quality Commission, reflecting our commitment to excellence in care delivery.

We offer a comprehensive range of employee benefits, including professional development opportunities, enrollment in the NHS pension scheme, access to childcare facilities, and various staff amenities.

Additionally, our employees benefit from an internal Occupational Health department and access to a confidential Employee Assistance Programme, available 24/7. Onsite parking is also available for a nominal fee.

This is an exciting time to join East Sussex Healthcare NHS Trust, and we look forward to your application.

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