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Administrative Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Victoria Medical Centre. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.
Key Responsibilities- Provide a warm and welcoming experience for patients and visitors, ensuring a positive first impression of our practice.
- Manage reception duties, including answering phone calls, responding to emails, and handling patient inquiries.
- Process prescriptions, ensure accurate and timely completion, and maintain confidentiality.
- Book appointments, manage schedules, and coordinate with healthcare professionals as needed.
- Perform administrative tasks, including data entry, filing, and scanning documents.
- Assist with patient registration, including verifying patient information and updating records.
- Support the wider team at Victoria Medical Centre, including clinical coding, summarizing clinical records, and managing medical notes.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and healthcare professionals.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Proficiency in Microsoft Office and other administrative software, including EMIS and DOCMAN.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to work outside of core office hours, as needed.
- Willingness to undertake further training and development to support the growth and success of our practice.
- Enrolment to the NHS Pension Scheme.
- Competitive salary.
- Management support and opportunities for professional development.
- Free access to our Health and Wellbeing support programme for all staff and their families.
- A positive and supportive work environment, with a friendly and collaborative team.
