Administrative Support Specialist, Critical Care Unit

3 weeks ago

Eastbourne, East Sussex, United Kingdom East Sussex Healthcare NHS Trust Full time

Position Overview

Are you an organized and proactive individual with a positive mindset and exceptional communication skills? If so, this role may be an excellent fit for you.

The Critical Care Unit at East Sussex Healthcare NHS Trust is a vibrant and fast-paced environment that demands a dedicated and enthusiastic team to navigate its complexities. Our unit features 8 beds, including 5 Level 3 (Intensive Care) and 3 Level 2 (High Dependency) beds. We pride ourselves on fostering a friendly and supportive atmosphere, committed to delivering the highest standard of care to our patients and their families.

We are seeking a compassionate and professional Administrative Support Specialist to join our skilled team at East Sussex Healthcare NHS Trust. Ideal candidates will have experience interacting with the public and managing challenging situations effectively.

Key Attributes

  • Strong communication skills and a passion for engaging with people
  • A courteous and empathetic demeanor
  • A good sense of humor
  • Ability to manage and prioritize your workload
  • Proficient in computer use with excellent IT capabilities

If you possess these qualities, this role may align perfectly with your career aspirations.

Core Responsibilities

The successful candidate will undertake a variety of administrative and clerical tasks to support the nursing and medical staff in the seamless operation of the ward. Responsibilities include:

  • Ensuring the secure management and accessibility of all patient clinical records
  • Assisting in the efficient functioning of the ward/department office
  • Supporting the management and compliance with Trust Key Performance Indicators (KPIs) relevant to the ward
  • Responding to telephone inquiries and welcoming visitors in a professional and caring manner
  • Collaborating with counterparts in the Critical Care Unit and liaising with the Audit Lead overseeing the Administrative Team

You will share this role with the current post-holder, working on alternating days.

We are committed to providing excellent managerial support and fostering your professional development. We expect all staff to embody the Trust's core values of Kindness, Inclusivity, and Integrity.

About East Sussex Healthcare NHS Trust

We deliver safe, compassionate, and high-quality care to a diverse population in East Sussex. As one of the largest healthcare organizations in the region, we integrate acute and community care services. Our extensive offerings are supported by over 7,000 staff members across various facilities.

Our organization has received positive ratings from the Care Quality Commission, highlighting our commitment to being caring and effective.

Staff benefits include opportunities for professional development, enrollment in the NHS pension scheme, access to childcare facilities, staff dining options, and on-site accommodation.

Additionally, our Occupational Health department and Employee Assistance Programme provide comprehensive support to our staff.

Join us in making a difference in healthcare.

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