Helpdesk Support Specialist

6 days ago

Horsham, West Sussex, United Kingdom Stratospherec Limited Full time £25,000
Job Title: 1st Line Support Technician

Company Overview:

Stratospherec Limited is a rapidly growing Financial Technology company that specializes in providing a web application and CRM/Case management system for the UK property sector. We are seeking bright and ambitious individuals to join our expanding helpdesk team as 1st Line Support Technicians.

This is a fantastic opportunity for those looking to build a career in IT support, offering excellent growth potential and opportunities to develop new skills in a fast-paced, dynamic environment. We value driven individuals with a passion for customer service and a desire to learn.

Role Overview:

As a 1st Line Support Technician, you will be the first point of contact for clients, handling general queries and technical issues. You will play a crucial role in ensuring that clients receive timely support, escalating issues when necessary, and contributing to the overall success of the helpdesk team. This is an ideal position for someone who thrives in a collaborative, customer-facing environment and is eager to learn more about software and technology.

Key Responsibilities:

  • Handling helpdesk calls and managing the helpdesk ticketing system.
  • Responding to general queries and troubleshooting technical issues.
  • Resolving issues where possible or escalating them to 2nd or 3rd Line Support when needed.
  • Logging and tracking bugs, and liaising with the development team to ensure issues are resolved.
  • Basic account management tasks, such as registering/cancelling software licenses, adjusting user settings, and providing basic training to clients.
  • Assisting with the onboarding of new clients and supporting the launch of new services.
  • Collaborating with third-party partners to resolve issues related to API integrations.

Requirements:

  • Previous experience in a helpdesk or customer service role.
  • Strong communication skills, with excellent spoken and written English.
  • A proactive approach to solving problems and managing multiple tasks.
  • An A-Level (or equivalent/higher qualification) in a technology-related subject, such as ICT, Computing, or Computer Science.
  • A solid understanding of software fundamentals and a desire to learn more.
  • An ability to thrive in a fast-paced environment while delivering excellent customer service.

What We Offer:

  • A competitive salary of up to £25,000.
  • A clear path for career progression within a forward-thinking company.
  • The chance to expand your technical knowledge and develop valuable skills.
  • A supportive team culture in a growing fintech company with a strong industry presence.

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